Account Manager

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Logo of Road Rebel Global

Road Rebel Global

11 - 50 funcionários

📦 Logística

💼 Consultoria

🏨 Hospitalidade

Logistics • Consulting • Hospitality

Road Rebel Global é uma empresa líder em gestão de viagens, especializada em viagens esportivas, de entretenimento e corporativas. Com uma rica história, a empresa atende alguns dos nomes mais proeminentes nesses setores, oferecendo soluções abrangentes para hospedagem, frete, transporte aéreo e terrestre. Sua expertise se estende a apresentações ao vivo, produções de cinema/TV, equipes esportivas universitárias e profissionais, eventos corporativos e casamentos. Operando globalmente com escritórios em grandes cidades como San Diego, Amsterdã e Hong Kong, a Road Rebel Global está equipada para gerenciar necessidades de viagem de eventos de qualquer escala.

Descrição

• Own the complete client experience and deliver client satisfaction • Communicate with clients, vendors, sales, and operations regarding air, housing, and ground travel services • Provide accurate, timely updates and present appropriate travel service options • Maintain trip accuracy and details from itinerary through delivery • Maintain client relationships, projects, and deadlines, and assist with conflict resolution • Develop trusted relationships with key accounts • Review final options before client submission, ensuring accuracy, client-priority alignment, and timely delivery • Resolve issues that could derail itinerary delivery dates • Recommend appropriate hotel properties using hotel brand-specific knowledge • Work with management to achieve market goals, distribute workload, and obtain assistance as needed • Deliver white glove service and go above and beyond for client satisfaction

🎯 Requisitos

• 3–5 years of professional experience in a client-serving role • Passion for building relationships and being part of a collaborative team • Strong written and verbal communication skills • Excellent problem-solving and conflict-resolution abilities • Ability to work under pressure and manage multiple priorities • Bachelor's degree required • Deep understanding of air, housing, and ground travel services • Experience in travel, logistics, GDS Sabre, or hospitality industry a plus • Familiarity with Salesforce or other major CRM platforms a plus • Must be located in AZ, CA, CO, CT, FL, GA, KY, MD, MA, MI, MN, MS, MO, NH, NJ, NY, NC, OH, PA, SC, TN, TX, UT, or VA • Legally authorized to work in the United States • No sponsorships available • Able to work long hours and weekends during peak season • Available for on-call work as necessary

🏖️ Benefícios

• Paid Time Off • Health, Vision, Dental, and Life Insurance plans • Retirement Plan (401k) • Training & Development Opportunities

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