Client Success Coordinator

🕒 Setembro 28

🇨🇦 Canadá – Remoto

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

🏆 Sucesso do Cliente

👻 Score fantasma 36%

O que significa: a chance de ninguém estar realmente contratando para esta vaga.Como ler: 60% ou mais significa que achamos que é uma vaga fantasma. Pontuações mais baixas preocupam menos.Como pontuamos: tempo em aberto, republicações, vagas abertas vs tamanho do time, rapidez para fechar vagas, e se o salário está divulgado.Observação: é uma estimativa de dados públicos, não um julgamento da empresa. Vagas reais podem ter pontuação alta, então use como uma dica, não como um fato.

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Safeguard Global

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

💼 Consultoria

📦 Logística

✈️ Turismo

💰 Venture Round em 2019-05

Consulting • Logistics • Travel

Safeguard Global é uma empresa que oferece serviços e soluções para ajudar as empresas a expandir e gerenciar sua força de trabalho em âmbito internacional. É especializada em folha de pagamento global, soluções de gestão de força de trabalho e expertise em compliance para garantir que as empresas cumpram diferentes exigências regulatórias no mundo todo. Seu objetivo é ajudar as empresas a operar globalmente com facilidade, oferecendo suporte para navegar por questões complexas de emprego internacional.

Descrição

• Serve as the day-to-day operational point of contact for an assigned portfolio of approximately 75–100 clients • Develop understanding of clients’ business objectives, service utilization, and success measures • Drive customer satisfaction, product adoption, and retention • Respond to client questions through appropriate communication channels and document activities in customer service and CRM systems • Maintain accurate client records and account information in Salesforce and other internal platforms • Educate clients on Safeguard Global’s services, capabilities, and best practices • Identify growth and expansion opportunities and collaborate with the manager to pursue them • Capture meeting notes, follow-up actions, and key client insights • Monitor client health indicators, service usage, and stakeholder sentiment to identify retention risks • Escalate risks and concerns with clear documentation and recommendations • Execute recurring operational and administrative account tasks, including data updates, record maintenance, and case coordination • Partner cross-functionally with Client Care, Operations, and other internal teams to ensure seamless service delivery and issue resolution • Contribute to portfolio growth goals through proactive client engagement and opportunity identification

🎯 Requisitos

• Excellent written, verbal, and virtual communication skills • Strong organisational skills with exceptional attention to detail • Ability to manage priorities effectively across a portfolio of clients • Customer-centric mindset and passion for helping clients succeed • Strong relationship-building skills and confidence interacting with operational-level client stakeholders • Previous experience in customer support, customer success, operations, HR administration, payroll administration, or a related field • Analytical thinking with ability to review reports, identify inconsistencies, and derive insights • Strong problem-solving skills and ability to collaborate effectively across teams • Consistent and accurate CRM and documentation practices • Interest in learning account management, customer success, and global workforce solutions • Ability to work effectively in a collaborative, team-oriented environment • Demonstrated potential and ambition to grow into more advanced Client Success roles

🏖️ Benefícios

• Remote first, with flexibility to include school runs and gym breaks in your schedule • Paid leave to bond with your new family member • 2 charitable days • Reward & Recognition Program • Annual bonus scheme or sales incentive plan • Flexible workspace options/coworking space based on location • International environment and collaboration across the world • Access to 2 learning platforms for continuous growth

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