Customer Success Manager – Compliance

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🕒 Setembro 17

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $90.000 - $105.000 / ano

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

🏆 Sucesso do Cliente

👻 Score fantasma 5%

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SAI360

SiteLinkedInTodas as Vagas

201 - 500 funcionários

💼 Consultoria

🏥 Saúde

🏭 Manufatura

Consulting • Healthcare • Manufacturing

A SAI360 é uma empresa que oferece soluções integradas de software para governança, risco e conformidade (GRC). Sua plataforma oferece uma visão abrangente dos riscos, permitindo que as empresas tomem decisões informadas ao gerenciar efetivamente ameaças e descobrir oportunidades. As soluções da SAI360 incluem software de conformidade e gerenciamento de riscos, treinamento de conformidade e recursos de e-learning, com foco em ética e conformidade para lidar com o 'risco humano'. A empresa adapta suas soluções para atender às necessidades globais de risco e conformidade em TI, simplificando regulamentos complexos. Confiada por líderes do setor, a SAI360 atende a vários setores, como bancos, serviços financeiros, saúde, manufatura e farmacêutica, entre outros.

Descrição

• Manage assigned customer relationships and ensure the highest level of service • Drive adoption, engagement, and satisfaction with SAI360 products and services through proactive customer engagement and structured touchpoints • Become an expert in SAI360 products and educate customers on product capabilities, benefits, and best practices • Develop and maintain cross-functional relationships within SAI360, with partners, and with other key stakeholders • Understand customer Ethics & Compliance business requirements and recommend continual program improvements • Serve as the primary point of contact for service delivery and customer training • Liaise between customers and internal departments for issue resolution and escalation management • Assist customers with Ethics & Compliance program strategies, curriculum development, communications, and implementation plans • Manage customer programs through ongoing collaboration and operational reviews • Ensure proper onboarding, delivery, adoption, and utilization of purchased products and services • Champion customer requests and advocate for customer priorities in product and service planning • Build long-term customer relationships through strategic communication and issue resolution • Track and report customer initiatives in Salesforce and monitor program utilization • Coordinate with internal teams to deliver customer solutions according to agreed scope and timelines • Partner with Account Managers to support renewals and identify upsell and cross-sell opportunities • Participate in ongoing customer operational reviews • Help retain and support at-risk customer accounts • Travel to priority customer locations for relationship building, gap analyses, program usage reviews, and value-focused discussions, approximately 10% travel • Complete additional projects and responsibilities as assigned

🎯 Requisitos

• A degree from an accredited four-year college or university is strongly preferred but not required • 5+ years of experience in a consultative customer-facing role, preferably within technology or SaaS organizations • Knowledge or general understanding of Business Ethics and/or Governance, Risk, and Compliance (GRC) challenges and solutions within corporate environments • Experience working with Microsoft 365, Salesforce or other CRM platforms, Zendesk, and remote meeting tools such as Microsoft Teams and Zoom • Technical knowledge of SQL queries and Power BI is beneficial but not required • Excellent interpersonal, written, and verbal communication skills • Ability to present solutions and influence stakeholders with professionalism and credibility • Ability to work independently and collaboratively within a remote work environment • Proven ability to develop strong internal and external relationships that support seamless customer delivery • Customer-centric mindset with a strong commitment to customer success • Strategic thinker with strong account management skills • Positive attitude with a passion for innovation and continuous improvement • Self-starter with strong initiative, ownership, and accountability

🏖️ Benefícios

• PTO leave • Quarterly wellness days • EAP program • Healthcare benefits • Bonus incentives • 401(k) match • Pet insurance • FSA account • Remote-first hiring strategy

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