Customer Success Manager, Director – Retail

🕒 Setembro 28

🏄 California – Remoto

🏄 California – Remote

💵 $205.800 - $298.400 / ano

⏰ Tempo Integral

🔴 Especialista

🏆 Sucesso do Cliente

🦅 Patrocina Visto H1B

Esta empresa já patrocinou vistos H1B no passado.

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Salesforce

SiteLinkedInTodas as Vagas

10.000+ funcionários

Fundada em 1999

💼 Consultoria

📣 Marketing

☁️ SaaS

Consulting • Marketing • SaaS

O Salesforce é uma empresa líder em software baseado em nuvem que fornece uma plataforma abrangente de gerenciamento de relacionamento com o cliente (CRM). A plataforma conecta todos os dados e equipes da empresa em um sistema integrado e orientado por IA para melhorar as vendas, o atendimento ao cliente e os esforços de marketing. O Salesforce oferece soluções escaláveis para empresas de todos os portes, incluindo pequenas e médias empresas, e fornece soluções específicas para setores industriais que modernizam operações, economizam tempo e reduzem custos. O Salesforce também oferece recursos educacionais através do Trailhead e uma ampla seleção de aplicativos no AppExchange para expandir as capacidades de seu CRM.

Descrição

• Serve as a Strategic Value Partner for Salesforce’s most complex and high-impact customer accounts • Drive holistic success strategies aligned with customers’ long-term business objectives • Quantify customer investment impact and transform technical milestones into measurable ROI and executive-level success stories • Build relationships across customer leadership teams • Identify and proactively mitigate strategic risks • Orchestrate cross-functional teams in a matrixed environment • Guide customers through case and incident management as a subject matter expert • Coordinate customer communications and executive engagement during major incidents • Drive Signature Success delivery, renewals, and expansion through executive partnerships • Architect strategic success roadmaps connecting Salesforce platform evolution to corporate objectives • Lead high-stakes initiatives across Sales, Product, and Engineering • Govern integration of autonomous AI agents and digital coworkers, including strategic guardrails and ethical alignment • Use usage telemetry and predictive analytics to identify attrition risks and operational bottlenecks • Provide executive leadership and crisis governance during major incidents • Mentor internal account teams and coach talent on enterprise environments and AI-augmented workflows • Deliver executive-level guidance on Salesforce’s innovation cycle and new feature adoption

🎯 Requisitos

• 7+ years of relevant industry expertise in Customer Success, strategic leadership, SaaS platform use, or related strategic consulting fields preferred • Exceptional communication and presentation skills, including executive and C-level influence • Ability to analyze technical concepts and translate them into business terms • Ability to map business requirements into technical features • Experience working with enterprise-level customers • Experience leading cross-functional teams to resolve customer needs or projects • 7+ years supporting complex, enterprise-scale Sales Cloud deployments • 6+ years supporting complex, enterprise-scale Sales Cloud deployments • Expert knowledge of sales transformation and revenue operations excellence • Deep understanding of Sales Cloud architecture for global enterprises • Knowledge of Agentforce SDR, Einstein Conversation Insights, Revenue Intelligence, and Sales Programs • Understanding of Sales Cloud ecosystem, including Revenue Cloud CPQ, Marketing Cloud, Data Cloud, and Tableau for sales analytics • Ability to guide revenue operations strategy and sales transformation discussions • Multiple Salesforce certifications, including Sales Cloud, Revenue Cloud, and Advanced Administrator • 6+ years supporting complex, enterprise-scale Service Cloud deployments • Expert knowledge of service transformation and contact center modernization • Deep understanding of Service Cloud architecture for global contact centers • Knowledge of Agentforce Service Agent, Einstein Conversation Mining, Service Intelligence, and Swarming • Understanding of Service Cloud ecosystem, including Field Service, Experience Cloud, Slack, Data Cloud, and Einstein Analytics for Service • Ability to guide customer experience strategy and service transformation discussions • Multiple Salesforce certifications, including Service Cloud, Field Service, and Advanced Administrator • Preferred: thought leadership experience, global Sales Cloud and Service Cloud transformation experience, participation in beta programs or customer advisory boards, and understanding of AI-powered selling and Agentforce capabilities

🏖️ Benefícios

• Time off programs • Medical insurance • Dental insurance • Vision insurance • Mental health support • Paid parental leave • Life insurance • Disability insurance • 401(k) • Employee stock purchasing program • Incentive compensation, where applicable • Equity, where applicable • Reasonable accommodation during the application or recruiting process

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