Senior Customer Success Operations Manager

🕒 Setembro 22

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $123.100 - $186.120 / ano

⏰ Tempo Integral

🟠 Sênior

🏆 Sucesso do Cliente

🦅 Patrocina Visto H1B

Esta empresa já patrocinou vistos H1B no passado.

👻 Score fantasma 17%

O que significa: a chance de ninguém estar realmente contratando para esta vaga.Como ler: 60% ou mais significa que achamos que é uma vaga fantasma. Pontuações mais baixas preocupam menos.Como pontuamos: tempo em aberto, republicações, vagas abertas vs tamanho do time, rapidez para fechar vagas, e se o salário está divulgado.Observação: é uma estimativa de dados públicos, não um julgamento da empresa. Vagas reais podem ter pontuação alta, então use como uma dica, não como um fato.

Candidatar-se

Encontrar Vagas Remotas Similares

Seismic

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

Fundada em 2010

📣 Marketing

💼 Consultoria

🏥 Saúde

Marketing • Consulting • Healthcare

A Seismic é uma plataforma digital que permite que empresas se conectem com seus públicos de maneira eficiente por meio de soluções inovadoras como QR codes, encurtamento de URLs e rastreamento de análises. Ela simplifica o processo de criação de conteúdo envolvente e construção de conexões de marca ao oferecer ferramentas para páginas de destino mobile-friendly, códigos QR personalizáveis e gestão abrangente de links. Usada por diversas indústrias, a Seismic facilita um melhor engajamento e comunicação com o público, seja no varejo, na saúde ou nos serviços financeiros.

Descrição

• Own planning, decision support, and program execution for the Customer Success organization • Build business cases, prioritize high-impact initiatives, and deliver executive narratives and recommendations • Partner with RevOps leadership, Customer Success, and Finance across planning cycles for segmentation, coverage, and capacity • Help evolve Customer Success strategy aligned to company growth objectives • Translate company and go-to-market priorities into scalable post-sale motions • Drive annual planning, segmentation strategy, and capacity modeling • Design and refine customer segmentation based on customer FTE count and ARR • Design end-to-end customer lifecycle journeys from onboarding through renewal and expansion • Identify and optimize digital, pooled, and high-touch engagement models • Define ownership and plays across renewal and expansion • Identify churn and growth indicators and operationalize proactive programs • Support initiatives that increase product adoption and measurable customer outcomes • Define and operationalize KPIs tied to retention, expansion, product adoption, and customer health • Build executive-ready insights and narratives for leadership, Quarterly Business Reviews, and Board presentations • Partner across Sales, Marketing, Product, Support, and Global Services to drive a unified customer strategy and consistent customer experience • Support new product launches, pricing changes, and expansion strategies • Align pre-sales promises with post-sales delivery • Lead cross-functional initiatives improving customer outcomes and operational efficiency • Identify process gaps and recommend scalable solutions • Drive adoption of new programs, frameworks, and tools across Customer Success • Identify opportunities to leverage AI and Automation to improve CSM productivity and efficiency

🎯 Requisitos

• 8+ years of experience in Customer Success operations, revenue operations, strategy, or a comparable analytical role within a B2B SaaS business • Demonstrated ownership of segmentation, coverage, or capacity planning work that shaped how a post-sale organization was resourced • Strong quantitative skills, with fluency in retention, expansion, and adoption metrics • Ability to build a defensible business case from retention, expansion, and adoption metrics • Experience presenting recommendations to senior leadership and translating analysis into a clear executive narrative • Hands-on experience with Customer Success and CRM platforms such as Salesforce and Gainsight • Experience with reporting built on Customer Success and CRM platforms • Proven ability to influence without authority across Sales, Marketing, Product, Support, and Professional Services

🏖️ Benefícios

• Benefits and perks for the whole self, varying by country • Reasonable accommodation available during the application or recruiting process • Incentive plan eligibility in addition to base salary • Equal opportunity employment

📊 Verifique sua pontuação de currículo para esta vaga

Melhore suas chances de conseguir uma entrevista verificando sua pontuação de currículo antes de se candidatar.

Enviar Currículo