Federal Customer Success Manager

Vaga não está no LinkedIn

🔥 13 horas atrás

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $63.000 - $70.000 / ano

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

🏆 Sucesso do Cliente

👻 Score fantasma 0%

O que significa: a chance de ninguém estar realmente contratando para esta vaga.Como ler: 60% ou mais significa que achamos que é uma vaga fantasma. Pontuações mais baixas preocupam menos.Como pontuamos: tempo em aberto, republicações, vagas abertas vs tamanho do time, rapidez para fechar vagas, e se o salário está divulgado.Observação: é uma estimativa de dados públicos, não um julgamento da empresa. Vagas reais podem ter pontuação alta, então use como uma dica, não como um fato.

Candidatar-se

Encontrar Vagas Remotas Similares

Simply NUC

SiteLinkedInTodas as Vagas

51 - 200 funcionários

🔧 Hardware

🏭 Manufatura

💰 $21.300.000 Venture Round em 2022-01

Hardware • Manufacturing

Desde nossa fundação em 2015, a Simply NUC evoluiu para se tornar uma fornecedora de soluções de classe mundial em computadores de pequeno formato personalizados e soluções. Eliminamos os aborrecimentos e a confusão do ecossistema de mini PCs, oferecendo aconselhamento especializado, testes, serviço e garantia de sistemas, soluções e acessórios para uma ampla gama de segmentos de mercado. De salas de conferência a ambientes industriais e tudo mais, Simply NUC cobre suas necessidades de computação de pequeno formato.

Descrição

• Act as the primary account manager and point of contact for smaller, lower-complexity federal customers • Manage inbound customer inquiries, trade-show leads, and federal RFQs • Resolve basic product and order questions and triage complex requests and urgent escalations • Meet service-level agreements, including a 4-hour initial response time and 2-business-day turnaround for standard quotes • Support sales account managers with quote preparation, order entry, order tracking, order expediting, and customer or channel-partner status updates • Maintain CRM updates and data hygiene • Collect and organize documentation • Assist with internal handoffs during account transitions or project phases • Coordinate sales operations, finance, procurement, and engineering resources • Maintain accurate records in CRM and related systems • Support reporting, tracking, and internal documentation • Follow and reinforce established sales processes and workflows • Identify recurring issues or inefficiencies and surface improvement opportunities • Track demo, loaner, and evaluation units from shipment through return or purchase • Maintain working knowledge of the company’s hardware portfolio, solutions, and services • Participate in company-provided product and sales training • Recognize federal compliance questions and route them to the Solutions Architect or Product team • Build knowledge through self-learning and internal resources • Stay aligned with updates to offerings, pricing structures, and internal processes • Participate in virtual meetings and communicate with clients and team members virtually and in person

🎯 Requisitos

• Experience supporting federal or defense sales, including distributors, resellers and primes • Ability to predict and navigate the long and complex sales cycle, and sustainment efforts • Familiarity with FAR and DFAR • Well versed in GWACs (e.g., SEWP, GSA, ITES, 2GIT, CCS2, DLA TLS, NIB) • Experience in sales operations, inside sales support, or administrative sales roles • Comfort working in a tech or hardware sales environment • Strong organizational skills and attention to detail • Ability to manage multiple requests and prioritize effectively • Clear written and verbal communication skills • Experience with CRM systems and internal sales tools; HubSpot preferred • Customer-focused mindset with a strong sense of urgency • Must be a 'U.S. Person' as defined by ITAR (U.S. citizen, U.S. national, lawful permanent resident, asylee, or refugee) to access export-controlled technology • Preferred: Prior experience supporting quota-carrying sales roles • Preferred: Familiarity with hardware sales cycles, quoting, and order fulfillment • Preferred: Experience working in a fast-growing or process-evolving sales organization

🏖️ Benefícios

• Comprehensive medical, dental, and vision insurance for employees and eligible dependents with HSA seeding • 401(k) retirement plan with 5% company matching • Generous paid time off • Company holidays • Paid parental leave • 100% Company-paid life and disability insurance • Flexible work arrangements, where applicable • Professional development and learning opportunities • Employee Assistance Program (EAP) • Wellness resources

📊 Verifique sua pontuação de currículo para esta vaga

Melhore suas chances de conseguir uma entrevista verificando sua pontuação de currículo antes de se candidatar.

Enviar Currículo