Customer Success Manager

🕒 Outubro 2

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $80.000 - $90.000 / ano

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

🏆 Sucesso do Cliente

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Smartlinx

SiteLinkedInTodas as Vagas

51 - 200 funcionários

Fundada em 2000

🏥 Saúde

💼 Consultoria

📦 Logística

💰 Private equity em 2020-04

Healthcare • Consulting • Logistics

A Smartlinx é uma plataforma de gerenciamento de força de trabalho e RH baseada em SaaS, desenvolvida especificamente para provedores de cuidados a idosos e organizações de recrutamento de saúde. Ela oferece agendamento, controle de ponto, folha de pagamento, relatórios de conformidade PBJ/CMS, análise de força de trabalho, RH unificado (recrutamento, integração, benefícios), gestão de funcionários contingentes e fornecedores e ferramentas móveis para funcionários, visando otimizar o uso de mão de obra, manter a conformidade regulamentar e melhorar o engajamento e retenção de funcionários.

Descrição

• Identify and drive opportunities for customers to realize greater value and measurable ROI from Smartlinx • Execute account strategy and priorities established with the Strategic Account Manager • Own ongoing customer cadence for assigned accounts and maintain relationships with stakeholders • Monitor customer health, usage, adoption, engagement, health scores, and support activity • Identify risks early and drive appropriate interventions • Drive accountability and follow-up across Smartlinx and customers • Coordinate internal resources across Support, Professional Services, Product, Training, and other teams • Lead operational customer touchpoints and contribute to Executive Business Review preparation • Gather data, develop ROI and value insights, plan actions, and track follow-up commitments • Identify renewal and expansion signals and share opportunities with the Strategic Account Manager • Manage operational issues and coordinate resolutions; escalate strategic, commercial, executive-level, or materially relationship-threatening issues • Maintain accurate account activity, customer updates, opportunities, and account information in CRM systems • Advocate for customers internally and provide product feedback and process improvement opportunities

🎯 Requisitos

• Bachelor's degree or equivalent professional experience preferred • 3 to 5 years of experience in Customer Success, Account Management, Client Services, SaaS, healthcare technology, or related customer-facing roles • Experience supporting customer adoption, engagement, onboarding, or ongoing account management programs • Strong communication and relationship-building skills • Ability to establish credibility with operational and day-to-day client stakeholders • Ability to manage multiple accounts, priorities, and follow-up items in a fast-paced environment • Analytical curiosity and ability to connect customer goals, product usage, and operational data to opportunities for greater value and ROI • Proactive ownership mindset and judgment to drive work independently while staying aligned to broader account strategy • Experience using CRM platforms such as Salesforce or similar systems preferred • Healthcare, workforce management, or SaaS industry experience a plus • Interest in developing toward a future Strategic Account Manager role • Customer value and ROI orientation • Relationship building and customer advocacy • Proactive risk identification and intervention • Operational discipline and follow-through • Analytical curiosity and problem solving • Cross-functional collaboration • Strong written and verbal communication • Ownership, coachability, and continuous improvement mindset

🏖️ Benefícios

• Remote environments as applicable • Medical insurance • Dental insurance • Vision insurance • FSA • HSA • Life insurance • Pet insurance • 401(k) • Skills and expertise development opportunities

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