Client Success Manager

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🕒 Setembro 28

🇨🇦 Canadá – Remoto

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

🏆 Sucesso do Cliente

👻 Score fantasma 15%

O que significa: a chance de ninguém estar realmente contratando para esta vaga.Como ler: 60% ou mais significa que achamos que é uma vaga fantasma. Pontuações mais baixas preocupam menos.Como pontuamos: tempo em aberto, republicações, vagas abertas vs tamanho do time, rapidez para fechar vagas, e se o salário está divulgado.Observação: é uma estimativa de dados públicos, não um julgamento da empresa. Vagas reais podem ter pontuação alta, então use como uma dica, não como um fato.

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Symplicity

SiteLinkedInTodas as Vagas

51 - 200 funcionários

Fundada em 1996

📚 Educação

🎯 Recrutamento

☁️ SaaS

Education • Recruitment • SaaS

Symplicity é líder global em engajamento estudantil e soluções para o ensino superior. A empresa faz parceria com universidades no mundo todo para impulsionar o sucesso dos estudantes, a preparação para a carreira, a empregabilidade, os serviços de acessibilidade e o bem-estar estudantil. A Symplicity oferece plataformas que elevam o engajamento dos estudantes, otimizam fluxos de trabalho e ajudam as universidades a gerenciar casos de conduta e processos disciplinares de forma eficaz. Suas soluções incluem CareerHub, Symplicity Advocate e UniHub, que apoiam os estudantes ao fornecer ferramentas e conexões para se preparar para o mercado de trabalho. Elas permitem que as instituições conectem os estudantes aos recursos certos, garantindo o desenvolvimento de competências em alta demanda e o acesso a oportunidades para impulsionar o início da carreira.

Descrição

• Build and maintain trusted client relationships throughout the customer lifecycle • Act as a strategic advisor to help clients define goals, establish KPIs, and achieve measurable outcomes using Symplicity and Orbis solutions • Support onboarding, implementation, adoption, and optimization of products and services • Facilitate discovery workshops and client meetings to understand challenges, workflows, goals, and requirements • Translate client business requirements into actionable recommendations and map solution capabilities to client needs • Provide guidance and frontline support for product questions, challenges, and workflow issues • Help clients adopt new product features, functionality, and best practices • Communicate technical concepts to non-technical stakeholders • Collaborate with Product, Development, Support, Implementation, and internal teams on customer feedback and requirements • Identify opportunities to improve product usability, functionality, adoption, and customer experience • Proactively identify at-risk clients and develop engagement and satisfaction strategies • Identify upsell and cross-sell opportunities and collaborate with Account Executives • Develop client success stories, case studies, references, and customer advocacy initiatives • Encourage engagement through webinars, roadshows, training, community initiatives, and feedback sessions • Improve knowledge bases, customer resources, training materials, and support documentation • Participate in building a customer community • Work with Billing to resolve billing, invoice, and sales quote issues • Maintain proactive communication with clients and internal stakeholders • Manage priorities independently and improve processes and customer outcomes • Travel periodically for client meetings, onsite training, conferences, and other business activities • Perform other duties as assigned

🎯 Requisitos

• Bachelor's degree, college diploma, or equivalent professional experience • Experience in Customer Success, Client Management, Account Management, Product Support, Implementation, Onboarding, or a similar customer-facing role • Experience working in a software or SaaS environment is highly desirable • Experience working with post-secondary institutions, universities, colleges, or the higher education sector is considered a strong asset • Strong digital literacy and willingness to learn new technologies and software platforms • Ability to understand data, workflows, and technology and their impact on business and customer processes • Ability to understand and communicate technical concepts to non-technical audiences • Strong analytical and problem-solving skills • Excellent verbal and written communication skills • Strong relationship-building and interpersonal skills • Customer-focused mindset • Highly organized, detail-oriented, self-motivated, and able to manage multiple priorities • Flexible and collaborative approach to cross-functional teamwork • Ability to work independently and contribute effectively as part of a team • Comfortable working in a fast-paced environment and meeting deadlines • Willingness to travel periodically for client meetings, training, and conferences • Experience with databases, data analysis, SaaS platforms, or other technology solutions is an advantage • Professional communication in both English and French

🏖️ Benefícios

• Collaborative and supportive workplace culture • Employee wellbeing initiatives • Professional development opportunities • Community involvement opportunities • Team engagement opportunities • Flexible choice to work remotely or from the Hamilton office • Opportunities for in-person collaboration and team engagement

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