VP of Customer Success

🕒 Julho 20

🗽 New York – Remoto

🗽 New York – Remote

⏰ Tempo Integral

🔴 Especialista

🏆 Sucesso do Cliente

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Time Doctor

SiteLinkedInTodas as Vagas

51 - 200 funcionários

Fundada em 2010

☁️ SaaS

👥 RH Tech

⚡ Produtividade

SaaS • HR Tech • Productivity

A Time Doctor é uma empresa de software de análise de força de trabalho e rastreamento de tempo, com tecnologia de IA, que combina monitoramento de funcionários com rastreamento de tempo preciso para transformar dados de trabalho do dia a dia em insights acionáveis. Ela ajuda organizações a detectar ineficiências e burnout precocemente, otimizar a alocação de recursos, melhorar a produtividade e criar culturas de desempenho transparentes e com privacidade em primeiro lugar para equipes remotas, híbridas e presenciais. A Time Doctor é entregue como uma plataforma SaaS com capacidade empresarial, com integrações, certificações de conformidade e recursos voltados para líderes de RH, operações e TI.

Descrição

• You’ll lead everything that happens after the sale — Account Management, Support, and Solutions (including onboarding) — as one integrated function with one job: keep and grow every dollar of customer revenue • You own Net Revenue Retention outright — protecting revenue through renewals and saves, and growing it through an owned expansion number driven in partnership with our CRO and revenue team • Disciplined, consistent execution of the CS Playbook across every pod and region — segmentation, engagement statuses and plans, health scoring, EBRs, and the weekly/monthly/quarterly cadence — refined with data, not rebuilt on instinct • Implementation and early lifecycle outcomes through the Solutions team, so customers see value fast and stay • Hire, develop, and lead team leads and ICs across Account Management, Support, and Solutions in multiple time zones — and grow their AI fluency so they build and scale their own agentic workflows.

🎯 Requisitos

• 8+ years of post-sale leadership in B2B SaaS — Customer Success, Account Management, or equivalent — including 3+ years leading managers and multi-function teams • A proven, measurable track record of improving Net Revenue Retention and reducing churn in a growth-stage B2B SaaS company — you know your numbers cold and can walk us through them • Owned or co-owned expansion revenue, partnering effectively with sales leadership on account growth • Served a global customer base and led distributed remote teams across regions, cultures, and time zones — effective both live and async • Operated a hybrid revenue model spanning product-led/self-serve and sales-led motions • Hands-on AI builder: you’ve personally designed and deployed agent workflows and automation in CS or service operations, can name your stack, and can show what it shipped • A record of driving disciplined execution of defined playbooks and operating models — you make systems run, not just design them • Executive presence and credibility with senior customer stakeholders, including in escalations and renewal-risk situations • Comfortable hands-on with CS tooling, CRM, and product usage data. HubSpot experience is a plus. • Based in North America, with working hours that overlap Eastern Time and the ability to travel 10-20%, including occasional international travel.

🏖️ Benefícios

• Competitive comp tied to company outcomes you help generate • Report directly to the CEO with a real seat at the leadership table • Profitable, growing company — your budget comes from customers, not a burn rate • The playbook is built and the teams are in place — you get to make it perform, not clean up a mess • Fully remote and flexible — work with talented people in 30+ countries, and travel to some awesome places.