Helpdesk Support Representative – Weekend, Graveyard Shift

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🕒 Setembro 15

🇵🇭 Filipinas – Remoto

⏰ Tempo Integral

🟢 Júnior

🟡 Pleno

💝 Suporte ao Cliente

🚫👨‍🎓 Sem graduação necessária

👻 Score fantasma 22%

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Twoconnect

SiteLinkedInTodas as Vagas

201 - 500 funcionários

Fundada em 2018

🏥 Saúde

⚖️ Jurídico

📦 Logística

Healthcare • Legal • Logistics

A Twoconnect é um provedor de soluções de staff offshore que se especializa em oferecer serviços escaláveis e personalizados para empresas da Austrália e da Nova Zelândia. Eles oferecem consultoria abrangente de RH, recrutamento de talentos e gestão de desempenho, assegurando uma integração tranquila das equipes offshore no ambiente corporativo. Com um compromisso com uma incorporação eficiente e gestão de conformidade, a Twoconnect visa aliviar os encargos de RH enfrentados por empresas que buscam acessar um amplo leque de talentos, mantendo altos padrões de eficácia operacional.

Descrição

• Provide responsive Helpdesk support to clients, site teams and internal stakeholders. • Complete assigned compliance administration during periods of lower call and email demand. • Monitor Helpdesk calls and shared email channels and provide professional first responses. • Log, prioritise and allocate requests with complete required information. • Track requests through closure, follow up overdue actions and obtain completion evidence. • Escalate urgent matters, complaints, repeat service failures and potential safety, environmental, quality, HR or commercial issues. • Prepare daily and weekly contract reports highlighting open requests, overdue actions, repeat issues and exceptions. • Respond to routine enquiries, maintain handover notes and keep after-hours escalation contacts current. • Support client and internal meetings with status reports, action registers, minutes and follow-up. • Maintain contract compliance calendars and registers. • Compile and check pre-commencement and pre-service documentation. • Maintain controlled site and contract files with accurate naming, version control and approval status. • Collate post-service evidence, including work reports, sign-offs, inspection results, photographs, service verification, variations, rectification evidence and final reports. • Maintain audit, inspection, complaint, defect, non-conformance, corrective action and improvement registers. • Support incident and hazard administration and route matters to HSEQ. • Collate approved data for service level, quality, safety, environmental, waste, sustainability and compliance reporting. • Assist with internal and external audit evidence. • Prioritise live Helpdesk demand, protect confidential information and complete related duties as directed.

🎯 Requisitos

• At least two years of experience in Helpdesk support, customer service, service coordination, contract administration, document control or compliance support. • Experience in commercial cleaning, facilities management or another contract-based service environment is advantageous. • Strong spoken and written English with a professional phone manner and the ability to manage calls, emails and administrative work accurately. • Intermediate to advanced Microsoft Outlook, Word and Excel skills and confidence using ticketing, CRM, document management or workflow systems. • Strong attention to detail with the ability to identify missing information, expired documents, approval gaps and inconsistent records. • Strong organisation, prioritisation and follow-up skills with the judgement to manage deadlines and escalate issues appropriately. • Experience maintaining compliance registers, controlled documents, audit evidence, corrective action records or client reports is advantageous. • Exposure to ISO 9001, ISO 14001 or ISO 45001 management systems is desirable. • Ability to follow procedures, protect confidential information and work effectively with clients and internal teams. • Completion of Year 12 or an equivalent qualification. • Further study in business administration, compliance, quality or work health and safety is advantageous. • Reliable attendance and availability to work the required Helpdesk roster.

🏖️ Benefícios

• Permanent work from home • HMO with 2 free dependents and medical reimbursements • Government-mandated benefits • Opportunities to work with leading companies in Australia and beyond • Training programmes for career development • Engaging company outings, team activities and wellness sessions • Supportive, inclusive culture • Dedicated managers focused on your growth and success • Competitive pay and benefits • Additional entitlements • Structured career development programs • People-first culture prioritizing stability, growth and genuine care