Customer Success Manager, Strategic

Vaga não está no LinkedIn

🕒 Abril 21

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $194.000 - $228.000 / ano

⏰ Tempo Integral

🟠 Sênior

🔴 Especialista

🏆 Sucesso do Cliente

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Vanta

SiteLinkedInTodas as Vagas

201 - 500 funcionários

Fundada em 2018

📋 Conformidade

🔐 Segurança

☁️ SaaS

💰 $40.000.000 Series B em 2022-10

Compliance • Security • SaaS

A Vanta é uma plataforma de gerenciamento de confiança que simplifica fluxos de trabalho de conformidade e aprimora programas de segurança para empresas. Ao alavancar a automação, a Vanta ajuda as empresas a alcançarem e manterem conformidade com estruturas como SOC 2, ISO 27001 e GDPR. Ela oferece soluções para empresas de todos os tamanhos, desde startups até grandes corporações, garantindo segurança e conformidade em escala. Com integrações com mais de 375 ferramentas, a Vanta utiliza IA para simplificar tarefas como automação de questionários e gestão de risco de fornecedores. A Vanta capacita prestadores de serviço e auditores a oferecer experiências eficientes e satisfatórias, ajudando as empresas a construírem confiança com seus clientes e parceiros.

Descrição

• Serve as the primary trusted advisor for 5-10 of Vanta's most strategic customers, each with 10,000+ employees and highly complex organizational structures • Lead enterprise-scale implementations, configurations, and optimizations of Vanta's Trust Management Platform across multi-business-unit, multi-geography organizations • Build and maintain deep, multi-threaded executive relationships with CISOs, CIOs, Chief Compliance Officers, and other C-level stakeholders • Partner closely with Strategic Account Executives and Account Managers to identify expansion opportunities, develop account growth strategies, and execute on land and expand motions • Manage complex, multi-quarter projects that require coordination across customer teams, Vanta cross-functional partners, and external stakeholders • Provide expert guidance on security best practices and compliance standards (SOC 2, ISO 27001, HIPAA, GDPR, etc.) tailored to large enterprise environments • Drive strategic Executive Business Reviews (EBRs) and value realization conversations that align Vanta's capabilities with customer business outcomes and ROI • Act as the voice of strategic customers to Vanta's product development teams, synthesizing feedback and influencing product roadmap priorities • Proactively identify risks, develop mitigation strategies, and ensure long-term retention and customer advocacy • Collaborate with Solutions Engineering, GRC SMEs, Support, and Product teams to deliver world-class customer experiences

🎯 Requisitos

• 10+ years of experience as a Customer Success Manager, Account Manager, or similar customer-facing role for a SaaS company • Proven track record managing strategic or key accounts, with experience supporting customers with 10,000+ employees • Experience managing a focused book of business (5-10 strategic accounts), not high-volume account management • Demonstrated expertise in land and expand motions, working collaboratively with sales teams to identify and execute on growth opportunities within existing accounts • Strong project management skills, with experience coordinating complex, multi-quarter initiatives across multiple stakeholders • Executive presence and ability to build trusted relationships with C-level stakeholders, including CISOs, CIOs, and Chief Compliance Officers • Experience handling complex onboarding, implementation, adoption, value realization, and renewal strategy for enterprise customers • Self-starter with the ability to work autonomously in ambiguous, fast-paced environments • Track record of being metrics and data-driven, with clear examples of driving customer health and business outcomes • Experience running strategic Executive Business Reviews (EBRs) and value realization conversations with executive stakeholders • Ability to navigate complex, multi-stakeholder organizations and align diverse groups around common goals • Strong problem-solving skills and a bias for action, with the ability to get creative and roll with ambiguity • Open to using AI to amplify their skills and strengthen their work - demonstrating curiosity, a willingness to learn, and sound judgment in applying AI responsibly to improve efficiency and impact.

🏖️ Benefícios

• Comprehensive medical, dental, and vision coverage, with 100% of employee-only benefit premiums covered for most medical plans • 16 weeks paid Parental Leave for all new parents • Health & wellness stipend • Remote workspace, internet, and cellphone stipend • Commuter benefits for team members who report to the SF and NYC office • Family planning benefits • Matching 401(k) contribution with immediate vesting • Flexible PTO policy, plus 80 hours of Sick Time • 11 company-paid holidays • Virtual team building activities, lunch and learns, and other company-wide events!