RPA Support Engineer

🕒 Julho 28

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Verisma

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

Fundada em 2002

🏥 Saúde

☁️ SaaS

📋 Conformidade

Healthcare • SaaS • Compliance

A Verisma é uma empresa de tecnologia em saúde que oferece software e serviços baseados em nuvem para ajudar organizações de saúde a gerenciar, trocar e liberar informações clínicas e administrativas de forma segura. Suas soluções são focadas na automação de fluxos de trabalho de registros, garantindo conformidade regulatória e possibilitando a troca segura de dados entre prestadores e parceiros.

Descrição

• Monitor, triage, and resolve incidents for UiPath and Power Automate bots in production environments • Perform root-cause analysis on failures, exceptions, and performance degradation; document findings and corrective actions • Ensure all automated processes involving PHI/PII comply with HIPAA requirements; partner with compliance and security teams on audit logging and access controls • Support and maintain AI-enhanced automation workflows leveraging UiPath AI Center, Document Understanding, and Communications Mining • Maintain accurate support runbooks, troubleshooting guides, and knowledge base articles for all supported automations • Perform other duties, as assigned, to ensure effective operation of the department and the Company • Live by and promote Verisma Core Values

🎯 Requisitos

• High school diploma or GED equivalent, required; Bachelor’s degree, preferred • 2+ years of hands-on experience supporting or developing RPA solutions using UiPath (Orchestrator, Studio, Attended/Unattended Robots) • 1+ years of experience with Microsoft Power Automate (cloud flows, desktop flows, connectors, and the CoE toolkit) • Solid understanding of RPA architecture concepts: bot lifecycle, exception handling, queues, assets, and credential management • Experience working within ITSM frameworks (ServiceNow, Jira Service Management, or similar) for incident, problem, and change management • Proficiency in at least one scripting language (PowerShell, Python, or VBScript) for supporting automation infrastructure • Strong analytical and troubleshooting skills with the ability to interpret logs, trace files, and Orchestrator/Power Platform diagnostic data • Ability to travel on a quarterly basis, subject to change