Senior Client Success Manager

🕒 Outubro 6

🏄 California – Remoto

🏄 California – Remote

💵 $110.000 - $160.000 / ano

⏰ Tempo Integral

🟠 Sênior

🏆 Sucesso do Cliente

👻 Score fantasma 6%

O que significa: a chance de ninguém estar realmente contratando para esta vaga.Como ler: 60% ou mais significa que achamos que é uma vaga fantasma. Pontuações mais baixas preocupam menos.Como pontuamos: tempo em aberto, republicações, vagas abertas vs tamanho do time, rapidez para fechar vagas, e se o salário está divulgado.Observação: é uma estimativa de dados públicos, não um julgamento da empresa. Vagas reais podem ter pontuação alta, então use como uma dica, não como um fato.

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Wellth

SiteLinkedInTodas as Vagas

51 - 200 funcionários

🏥 Saúde

⚕️ Seguro de Saúde

🧘 Bem-estar

💰 $1.500.000 Series A em 2020-06

Healthcare • Healthcare Insurance • Wellness

Wellth é a primeira plataforma de motivação diária de cuidados que utiliza a ciência comportamental para ajudar indivíduos a estabelecer e manter comportamentos diários saudáveis. A plataforma foca na melhoria da adesão à medicação e no envolvimento com os cuidados de saúde, particularmente para o Medicare Advantage, Medicaid, ACA e outros provedores de saúde. Utilizando técnicas fundamentadas na economia comportamental, Wellth engaja populações de difícil acesso para melhorar os resultados de saúde, reduzir custos de assistência médica e atingir métricas de qualidade de cuidados superiores. A empresa opera usando um sistema de recompensas para motivar a adesão diária aos planos de saúde, o que, em última análise, beneficia tanto os indivíduos quanto as organizações de saúde por meio da diminuição da utilização e melhoria das métricas de saúde.

Descrição

• Own relationships between Wellth and healthcare customers, typically large payer and provider organizations • Ensure successful implementation, adoption, and performance of Wellth solutions • Navigate complex healthcare organizations and coordinate with Sales to identify new opportunities and account expansions • Act as a strategic partner to clients and proactively identify areas of opportunity • Create and deliver customer-focused data analyses demonstrating program performance and value • Represent the voice of the customer and champion customer needs internally • Manage a portfolio of health plan and provider partners as the main point of contact throughout the customer lifecycle • Lead program implementations from receiving data through presenting program outcomes, ensuring milestones and on-time go-lives • Build and maintain long-term relationships with customer stakeholders and help customers maximize value from the Wellth solution • Coordinate regular remote and in-person meetings and presentations with cross-functional customer teams • Analyze, design, and present program outcomes to healthcare executives, quantifying program impact • Use data and customer priorities to support sales and renewal conversations • Collaborate with Product, Engineering, Sales, and Marketing to drive initiatives and deliver value to partners • Share best practices, streamline processes, and collaborate with customer success leaders • Support program delivery and platform feature enhancements with Product leaders • Work with Health Informatics Data Analysts and Data Engineers on data operations and outcomes analyses • Partner with Sales and Marketing to craft messages and outcomes stories supporting commercial growth

🎯 Requisitos

• Bachelor's Degree • 5+ years' experience in healthcare or a healthcare-focused market • Account management and/or client-facing experience with health insurers and/or risk-bearing providers • Strong communication, presentation, and interpersonal skills • Excellent project management skills, including leading implementations and/or other complex initiatives • Experience working with senior healthcare executives • Familiarity and willingness to work with healthcare data, such as Rx claims, eligibility files, and Acumen • Understanding of the quality landscape, including experience supporting HEDIS performance improvement • Ability to thrive in dynamic environments, adapt quickly to changing circumstances, and develop creative solutions to complex client challenges • Excellent attention to detail, multitasking, and organizational skills • Self-starter with strong analytical skills and a data-driven focus • Availability for up to 30% travel • Experience or familiarity with the digital health landscape and/or an early-stage company • Experience with Medicare and/or Medicaid programs • Sales experience, including net new sales or expansions/renewals • Experience with healthcare data and analyses • SQL experience • Legally authorized to work in the United States • Must answer whether employment visa sponsorship is currently or prospectively required

🏖️ Benefícios

• Flexible working arrangements, supporting strong remote-first practices and tools, with the option to work in the gathering space in Marina Del Rey, CA • Robust paid time off • Generous parental leave program • Competitive salary and bonus structure • Health insurance • Dental insurance • Vision insurance • FSA/HSA plans • Opportunity to positively impact people who need it most • Support of a highly dedicated team focused on building the future of healthcare

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