Senior Partner Solutions Manager

🕒 4 dias atrás

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $70.900 - $89.500 / ano

⏰ Tempo Integral

🟠 Sênior

💻 Engenheiro de Soluções

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WEX

SiteLinkedInTodas as Vagas

5001 - 10000 funcionários

Fundada em 1983

🏥 Saúde

📦 Logística

✈️ Turismo

💰 $310.000.000 Post-IPO Debt em 2020-06

Healthcare • Logistics • Travel

A WEX é uma plataforma global de comércio especializada em diversas soluções empresariais para enfrentar desafios operacionais. A empresa oferece serviços de gestão e mobilidade de frotas por meio de seus sistemas de cartões de combustível, com soluções completas de gestão de frotas e analytics. Além disso, foca em soluções de pagamentos para empresas que simplificam processos em diferentes setores, aumentando a eficiência e a segurança. A WEX também atua na administração de benefícios aos colaboradores, ajudando as organizações a gerenciar com eficácia contas de saúde e de reembolso. Seu portfólio diversificado atende a inúmeros segmentos, com ênfase em inovação, sustentabilidade e soluções eficazes para o crescimento dos negócios.

Descrição

• Serve as the primary post-sale point of contact and strategic advisor for assigned partner accounts • Build deep, long-term relationships based on trust, transparency, and shared goals • Develop understanding of each partner’s business, KPIs, and growth strategies • Champion partner success through regular touchpoints, planning sessions, and business reviews • Own account growth and retention, contributing to increased ARR for WEX • Identify and close upsell and cross-sell opportunities • Lead the renewal process and demonstrate partner value • Use strategic planning and quarterly business reviews to showcase ROI and build expansion roadmaps • Support and influence deals with partner teams and internal stakeholders • Guide partners through best practices and advanced product features • Develop enablement plans supporting partner-specific business outcomes • Drive product utilization, adoption, and churn prevention • Own escalations and partner satisfaction • Coordinate with Product, Tech, Service, Compliance, Legal, and other internal teams to resolve concerns • Identify friction points and proactively address them with cross-functional teams • Develop executive- and field-level relationships • Share product updates, enhancements, and news • Gather and communicate customer feedback to influence product direction and service improvements • Represent the partner voice within WEX • Maintain accurate partner status, activity, and opportunity records • Monitor and report satisfaction, renewal, and revenue expansion metrics • Contribute to partner success strategies, playbooks, and best practices • Maintain internal partner knowledgebase documents • Perform other duties as assigned to meet business needs

🎯 Requisitos

• Minimum 5+ years in partner management, account management, customer success, or account management experience • Bachelor’s degree or equivalent relevant experience • Deep knowledge of HSA, HRA, FSA, Commuter, COBRA, and Direct Billing preferred • Strong understanding of Savings & Spending and COBRA regulatory requirements • Proven track record of managing strategic relationships and driving account growth • Experience with renewals, negotiations, expansions, and achieving retention and revenue targets • Excellent communication, presentation, and relationship-building skills • High accountability mindset and ability to take ownership, deliver results, and build trust • Ability to work cross-functionally and manage multiple priorities independently • Proficiency in CRM and client engagement platforms, such as Salesforce • Strong relationship-building skills with the ability to influence stakeholders at all levels • Excellent communication, problem-solving, and organizational skills • Comfort working in a fast-paced, cross-functional environment • Solid business and financial acumen • Experience applying artificial intelligence or machine learning tools to support data analysis, modeling, or automation is advantageous

🏖️ Benefícios

• Health, dental, and vision insurances • Retirement savings plan • Paid time off • Health savings account • Flexible spending accounts • Life insurance • Disability insurance • Tuition reimbursement • Commission eligibility for most sales positions • Quarterly or annual bonus eligibility for non-sales roles

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