1VALET
51 - 200 employees
Founded 2016
🛍️ eCommerce
🔧 Hardware
🏠 Real Estate
eCommerce • Hardware • Real Estate
1VALET is the Canadian leader in smart building solutions, offering innovative products that streamline operations and enhance security for buildings of all sizes. Their comprehensive platform includes features such as smart intercom consoles, package delivery systems, access control, and a resident app, which help asset managers, condo developers, and homeowner associations optimize their property management. With a user-friendly interface and a focus on enhancing resident engagement, 1VALET aims to increase asset value while simplifying building operations.
Systems Analyst – Technical Support
Job not on LinkedIn
🕒 March 11
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1VALET
51 - 200 employees
Founded 2016
🛍️ eCommerce
🔧 Hardware
🏠 Real Estate
eCommerce • Hardware • Real Estate
1VALET is the Canadian leader in smart building solutions, offering innovative products that streamline operations and enhance security for buildings of all sizes. Their comprehensive platform includes features such as smart intercom consoles, package delivery systems, access control, and a resident app, which help asset managers, condo developers, and homeowner associations optimize their property management. With a user-friendly interface and a focus on enhancing resident engagement, 1VALET aims to increase asset value while simplifying building operations.
📋 Description
• Serve as the primary technical contact for escalated support requests, ensuring prompt, professional, and effective resolution. • Diagnose and resolve advanced technical issues related to CCTV systems, Access Control platforms, and Intercom systems. • Conduct root cause analysis for recurring issues, developing mitigation strategies and preventative solutions. • Provide technical guidance to users via phone, email, and live chat. • Maintain detailed records of all support interactions within the ticketing system, adhering to established SLAs and service quality standards. • Support and troubleshoot computer networks, including IP addressing and switches. • Collaborate with internal teams to address complex technical challenges.
🎯 Requirements
• Bachelor’s degree or diploma in Computer Science, Information Technology, Systems Engineering, or a related discipline. • 3–5 years of progressive experience in technical customer support, system analysis, or a similar role within a technology-driven organization. • Proven expertise in supporting and troubleshooting CCTV technologies, Access Control systems, Intercom systems. • Strong understanding of IP networking, PoE devices, structured cabling, and system integrations. • Experience working with ticketing platforms and collaborative platforms (e.g., Confluence, Slack).
🏖️ Benefits
• Health insurance • Flexible working arrangements • Professional development opportunities
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