Customer Success Partner, Mid Market

🕒 May 19

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360Learning

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2013

📚 Education

⚡ Productivity

☁️ SaaS

💰 $200M Private Equity Round on 2021-10

Education • Productivity • SaaS

360Learning is a company that provides an online learning platform designed to facilitate collaborative learning in organizations. Their platform focuses on empowering L&D professionals to drive culture and learning initiatives through the use of social and collaborative tools. 360Learning aims to improve employee engagement and productivity by promoting a learning culture.

📋 Description

• Partner with clients to achieve their digital training strategy through the 360Learning platform. • Map customer’s key business objectives and audit platform usage to identify opportunities. • Review benchmarks and best practices, creating action plans to capitalize on opportunities. • Ensure the renewal of contracts by helping customers achieve desired outcomes. • Coordinate resources to address customer requirements (technical, educational, etc.). • Develop and maintain strategic partnerships leading to measurable business impact and long-term value.

🎯 Requirements

• 3 years of experience in a Customer Success role • Previous experience in an HR Tech or Learning Solution SaaS environment • Previous experience working in the SaaS industry • Knowledge of customer success KPIs • Strong interpersonal and communication skills • Ability to dig into client needs and pain points • Bachelor’s Degree or equivalent • Enthusiasm for our working environment explained here: https://bit.ly/Convexity360L

🏖️ Benefits

• Compensation: Pay structure includes base salary, variable incentive pay, and company equity 📈 • Benefits/Perks: Comprehensive health insurance starting your first day of employment 🏥 RRSP contribution matching 🏦 Generous parental leave 👶 Professional development opportunities through our own platform 📚 • Balance: We offer unlimited days of annual PTO 🌴 5 days for sick leave 🤒 Holiday time in accordance with the Ontario Holiday Calendar 🗓 We are a remote-first organization and promote flexible work hours 🏠 • Diversity, Equity, and Inclusion: We have 6 active ERGs including Mental Health, Environmental/Sustainability, Women, Parents, LGBTQIA2S+, and Ethnic Diversity. Each group has at least one executive team member serving as a member of the group, bringing greater awareness to each group’s activities and providing a quick path to impact 🤝 • Corporate Social Responsibility: Review our CSR Charter: 360learning.com/blog/corporate-social-responsibility-charter 🌎🌏🌍 • Culture: A framework that will help you make an impact - envision our way of working and our Convexity Culture: https://bit.ly/Convexity360L & find out more about the teams, product and processes https://bit.ly/42H1ggC 🚀👩🏻‍💻🏆