Support Engineer

Job not on LinkedIn

🕒 2 days ago

🇺🇸 United States – Remote

💵 $115k - $225k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

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• Open for 2 days.

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Exa Corporation

WebsiteLinkedInAll Job Openings

201 - 500 employees

💼 Consulting

🏭 Manufacturing

🚘 Automotive

💰 $6.4M Series H on 2004-04

Consulting • Manufacturing • Automotive

Exa Corporation is part of SIMULIA, a brand under Dassault Systèmes, specializing in simulation and visualization software designed to predict real-world product performance during the design process. Their solutions are vital for engineers and designers seeking accurate insights to enhance designs and reduce the need for costly physical prototypes. Notable clients include major automotive manufacturers such as BMW, Ford, and Toyota, who trust Exa's advanced simulation capabilities for aerodynamic, thermal management, and acoustics applications.

📋 Description

• Own the PAYGO support queue and answer questions the AI first line cannot resolve • Debug customer issues by reproducing API problems, reading customer code, and providing working fixes • Triage production issues and unhappy customers • Escalate bugs to Engineering, product gaps to Product, and unresolved issues to the Support leader • Identify PAYGO accounts that may become future enterprise customers and flag them to Sales • Improve the AI first line by updating documentation, the help center, and agent workflows • Identify ticket patterns and convert them into product feedback • Work with AI support tools, documentation, Product, and Engineering

🎯 Requirements

• Programming experience: can read unfamiliar code, call an API, and debug a failing request • Clear, short writing • Ability to learn fast and maintain quality with high volume • Good judgment about what to answer and what to escalate • Comfort working AI-first with AI tools and agents • Experience in support, developer relations, or a customer-facing technical role at a developer-tools, API, or AI company (a plus) • Side projects with LLMs, RAG, or agents (a plus) • Early-career candidates are welcome • Willingness or eligibility to work in the US; international candidates may require sponsorship

🏖️ Benefits

• Premium healthcare benefits (medical, dental, vision) • Fertility benefits • Monthly wellness stipend • Equity

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