AI Platform Administrator

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ABC Fitness

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

☁️ SaaS

⚕️ Healthcare Insurance

🧘 Wellness

SaaS • Healthcare Insurance • Wellness

ABC Fitness is a leading tech provider specializing in software solutions for gym and fitness businesses worldwide. With a suite of platforms including gym management, member management, and personal training solutions, ABC Fitness empowers businesses of all sizes to optimize operations, engage members, and drive growth. Their solutions are designed to cater to a wide range of fitness business models, from large gyms to boutique studios and personal trainers, ensuring they meet the unique needs of their users.

📋 Description

• Configure and administer conversational AI, agent assist, workflow automation, and related AI capabilities • Manage platform configuration, users, permissions, environments, releases, and system settings • Configure conversation flows, prompts, routing logic, automation workflows, and integrations based on approved business requirements • Coordinate deployments, testing, validation, and production releases • Maintain integrations with CRM, contact center, authentication, and knowledge management systems • Partner with Technology to troubleshoot APIs, integrations, and platform issues • Implement updates to knowledge references and AI workflows • Maintain configuration documentation and change history • Support platform governance, security, privacy, and compliance requirements • Work with the AI Performance & Operations Analyst to implement optimization opportunities

🎯 Requirements

• Experience administering conversational AI, contact center, CRM, or workflow automation platforms • Experience configuring enterprise software platforms in production environments • Experience with APIs, integrations, or workflow automation • Strong analytical, troubleshooting, and communication skills • Experience with Kore.ai, Cognigy, Microsoft Copilot Studio, Genesys, NICE CXone, Amazon Lex, Google Dialogflow, Five9, Zendesk, or Salesforce is nice to have • Experience supporting AI implementations in Customer Support is nice to have • Familiarity with REST APIs, JSON, Agile delivery, and Knowledge-Centered Service (KCS) is nice to have

🏖️ Benefits

• Open PTO policy • Days of Disconnect: one collective day off once a quarter • Parental & Pawternity Leave • Quarterly fitness reimbursement • Medical/Dental/Vision coverage • Employee Assistance Program (EAP) • Calm App subscription for the employee and up to 4 dependents over age 16 • Ongoing employee training • Professional development opportunities • Bonuses, commissions, equity, or other incentive programs may be offered where applicable