Technical Support Specialist

🔥 16 hours ago

🇨🇦 Canada – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💻 IT Support

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Absorb Software

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2003

💼 Consulting

📣 Marketing

🏥 Healthcare

💰 $59M Private Equity Round - Absorb LMS on 2017-09

Consulting • Marketing • Healthcare

Absorb Software is an AI-powered learning management system (LMS) provider that delivers a cloud-based platform for enterprise training, onboarding, compliance, upskilling, customer education, and partner enablement. Its SaaS platform includes course authoring, a large content library, reporting and analytics, integrations with HCM/CRM systems, e-commerce for selling courses, and AI agents to personalize learning and streamline administration. Absorb targets HR, L&D, compliance, customer success, and partner teams at organizations of all sizes, emphasizing scalability, security, and measurable ROI.

📋 Description

• Provide high-quality technical and best-in-class support for Absorb platform clients • Resolve issues through phone, chat, and email in a fast-paced environment • Engage clients and provide clear internal and client-facing communications • Conduct investigations and aid in quick issue resolution • Troubleshoot and perform in-depth investigations to determine root causes of client and feature issues • Determine next steps and deliver solutions based on client needs and concerns • Manage customer expectations regarding estimated response times for issue resolution • Research and document customer technical issues extensively • Act as the client advocate and voice while representing the company clearly and professionally • Use a support ticket tracking system, desktop sharing, phone, and chat to address client needs worldwide

🎯 Requirements

• 3+ years’ experience in a technical support position, ideally in a SaaS environment, OR in client-facing roles such as customer service, food and beverage, or airlines • Basic understanding of core web components • Exceptional attention to detail • Proven time-management capabilities • Excellent written and verbal communication and active listening skills • Ability to grasp technical concepts and explain them in simple terms • Previous LMS/E-Learning experience preferred • Technical documentation experience preferred • Zendesk, MSSQL, Jira, and Confluence experience preferred • Previous experience working with remote teams preferred • Fluency in other languages is a bonus but not required • Must be able to show proof of legal eligibility to work in the country applied to without sponsorship • Successful candidates are subject to pre-employment background screening, including a criminal record check

🏖️ Benefits

• Fully remote-first work with flexible work arrangements • Comprehensive Health and Wellness Benefits including retirement savings programs • Eligibility for two different bonus plans • Generous time off • Comprehensive medical and dental benefits based on your country of location • New Hire Equipment Allowance • Monthly Flex Allowance • Endless opportunity for career growth and internal mobility • Employee driven DE&I programs