Client Services Manager

🔥 12 hours ago

🇨🇦 Canada – Remote

💵 $70k - $85k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

📁 Client Services

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Acosta

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1927

💼 Consulting

🍽️ Food & Beverage

📦 Logistics

💰 Venture Round on 2003-01

Consulting • Food & Beverage • Logistics

Acosta is a leading sales and marketing agency that connects brands with consumers across various retail and foodservice channels. The company leverages proprietary data, integrated marketing strategies, and retail execution services to enhance brand visibility and influence purchase decisions. With over 100 years in business, Acosta helps clients navigate the complexities of both brick-and-mortar and online marketplaces, ensuring their products are positioned effectively within the competitive landscape.

📋 Description

• Manage all aspects of day-to-day client management and operations • Grow client relationships and drive sales, revenue growth, and margin delivery • Drive client satisfaction and retention • Ensure quality execution of programs • Expand services and solutions utilized by clients • Deliver program-specific training to District Managers and the National Field Execution team • Develop field tools to collect meaningful field information for clients • Analyze program impact and business results and report key insights • Drive revenue growth with existing clients and secure new opportunities • Identify and drive mutually beneficial initiatives for Mosaic and clients • Respond to and resolve issues in a timely manner • Partner with field and internal operations leaders to develop client strategic plans • Participate in or lead new business development activities • Manage program communications to field management and merchandisers • Monitor and communicate product introductions, merchandising changes, training initiatives, and special event needs • Seek out and share best practices • Perform other duties as assigned

🎯 Requirements

• Bachelor's degree in business, marketing, or related fields • Five or more years of account management or operation/management experience in a retail merchandising environment, or any similar combination of education and experience • Excellent relationship building skills; proven success in relationship building and management • Outstanding organizational skills, attention to detail, and prioritization of tasks • Experience developing, tracking, and monitoring cross-functional processes • Proficiency in Excel required • Experience in the general retail landscape • Knowledge and ability to work with the finance contact to ensure all invoicing is accurate and timely • Strong analytical skills and attention to detail • Strong verbal communication and presentation skills • Persuasive selling and ability to influence skills • Experience supporting national retail beauty, cosmetics, personal care, or health & wellness strongly preferred • Executing resets within multiple channels is ideal (drug, mass, or grocery) or various other projects within a retail environment • Ability to sit for extended periods, use a computer for prolonged periods, lift and carry light items typically 20+ pounds, occasionally reach/bend/stoop, maintain focus for long periods, follow clear directions, and perform repetitive motions