Client Services Manager

🔥 12 hours ago

🇨🇦 Canada – Remote

💵 $70k - $85k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

📁 Client Services

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Acosta

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1927

💼 Consulting

🍽️ Food & Beverage

📦 Logistics

💰 Venture Round on 2003-01

Consulting • Food & Beverage • Logistics

Acosta is a leading sales and marketing agency that connects brands with consumers across various retail and foodservice channels. The company leverages proprietary data, integrated marketing strategies, and retail execution services to enhance brand visibility and influence purchase decisions. With over 100 years in business, Acosta helps clients navigate the complexities of both brick-and-mortar and online marketplaces, ensuring their products are positioned effectively within the competitive landscape.

📋 Description

• Manage all aspects of day-to-day client management and operations • Grow client relationships and drive sales, revenue growth, and margin delivery • Drive client satisfaction, retention, quality execution, and expansion of services and solutions • Deliver program-specific training to District Managers and the National Field Execution team • Develop field tools to collect meaningful client information • Analyze program impact and business results; report key insights • Drive revenue growth with existing clients and secure new opportunities • Identify and drive initiatives delivering mutually beneficial results for Mosaic and clients • Respond to and resolve issues while balancing customer satisfaction, quality, and relevance • Partner with Mosaic field and internal operations leaders to develop and communicate client strategic plans • Participate in or lead new business development activities • Manage program communications to field management and merchandisers • Communicate product introductions, merchandising changes, training initiatives, and special event needs to field teams • Participate in quarterly business reviews and business planning meetings • Seek out and share best practices • Perform other duties as assigned

🎯 Requirements

• Bachelor's degree in business, marketing, or related fields • Five or more years of account management or operation/management experience in a retail merchandising environment, or similar combination of education and experience • Excellent relationship building and management skills • Ability to interact with key client contacts and understand expectations, initiatives, product launches, and in-store execution needs • Outstanding organizational skills, attention to detail, and task prioritization • Experience developing, tracking, and monitoring cross-functional processes • Proficiency in Excel • Experience in the general retail landscape • Experience executing resets across multiple channels or other retail-environment projects • Ability to build relationships with key stakeholders across Merchandising, Operations, HR, Finance, and other functions • Ability to ensure accurate and timely invoicing • Strong analytical, verbal communication, presentation, persuasive selling, and influencing skills • Experience supporting consumer technology, consumer electronics, wearable technology, or emerging technology brands strongly preferred • Ability to sit for extended periods, use a computer for prolonged periods, lift and carry light items typically 20+ pounds, and perform repetitive motions