Senior Solutions Architect

🔥 14 hours ago

🇨🇦 Canada – Remote

⏰ Full Time

🟠 Senior

💻 Solutions Engineer

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Ada

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2016

☁️ SaaS

🤖 Artificial Intelligence

SaaS • Artificial Intelligence

Ada is a company that specializes in providing an AI-powered platform for automating customer service across multiple channels, including web, SMS, phone, email, and social media. Their product, Ada's AI Agent, helps businesses manage and optimize customer interactions without requiring coding skills. Ada offers solutions tailored to industries such as eCommerce, FinTech, SaaS, and Gaming. With a focus on AI-driven customer service, Ada's platform supports critical business systems, allowing enterprises to improve operational efficiency, reduce costs, and enhance customer experiences. Their technology is designed to integrate seamlessly into existing customer service setups while ensuring security and compliance with standards like HIPAA and GDPR.

📋 Description

• Partner with Solutions Consultants on complex deals, owning solution architecture and turning possible solutions into deliverable implementations • Lead technical deep dives with client business and engineering teams • Translate business goals into technical requirements and recommend appropriate approaches • Design technical solutions connecting Ada’s AI Agent to client systems and data, including CRMs, contact centres, commerce platforms, knowledge bases and BI tools • Use Ada’s APIs, SDKs and MCP • Design and scope bespoke solutions and implement working proofs of concept • Drive solutions to production with engineers • Advise Customer Success on existing and strategic accounts • Identify technical solutions that improve clients’ AI Agent performance • Shape feasible technical approaches for pre-sales deals • Unblock clients when platform or technology issues threaten launches • Provide technical options to improve automated resolution rates • Create reusable solution patterns and guides • Bring recurring client needs to the Product team as evidence-backed input • Become the go-to expert on Ada integrations and independently lead pre-sales and client technical conversations within the first 90 days

🎯 Requirements

• 6+ years in a customer-facing technical role such as solution architect, sales engineer, integration engineer or technical consultant at a SaaS or consulting company • Experience designing technical solutions across REST APIs, webhooks, SDKs and event-driven patterns • Experience with OAuth 2.0, JWT, PII handling, design for scale and rate limits, and writing specifications engineers can deliver against • Experience as the technical lead in complex B2B sales cycles • Excellent communication with business and engineering stakeholders • Experience working across CRM and contact centre platforms • Experience working with AI agents or conversational AI platforms in a customer-facing technical role • Hands-on experience with Python or JavaScript, AWS, and coding agents such as Claude Code or Codex • Technically curious and resourceful, comfortable with ambiguity in a fast-moving environment • Experience with Zendesk, Salesforce, Amazon Connect, Microsoft Dynamics, or Oracle is a plus • Hands-on experience with MCP or AI agent tooling is a strong plus

🏖️ Benefits

• Unlimited Vacation • Comprehensive Benefits: Extended health coverage, dental, vision, travel, and life insurance • Wellness Account • Employee & Family Assistance Plan • Flexible Work Schedule • Remote-First, In-Person Friendly: Options to work from home or at our local hub • Learning & Development Budget • Work from Home Budget • Access to Cutting-Edge AI Tools • Hands-On with LLMs • Benefits and perks apply to full-time, permanent employees