Account Manager

🕒 October 16

🐊 Florida – Remote

🐊 Florida – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

👻 Ghost score 10%

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Addigy

WebsiteLinkedInAll Job Openings

51 - 200 employees

🏢 Enterprise

☁️ SaaS

💰 Private Equity Round on 2022-08

Enterprise • SaaS

Addigy is a cloud-based Apple device management solution that simplifies the management of Apple devices in real time. With features like real-time access to devices, rapid deployment of new Macs, and tools for remote control and policy enforcement, Addigy empowers IT teams to maintain compliance and efficiently manage software updates. The platform also integrates seamlessly with various IT tools, offering businesses a comprehensive solution for managing their Apple ecosystem.

📋 Description

• Drive revenue growth and retention within a portfolio of assigned accounts • Identify and pursue upsell and cross-sell opportunities based on customer goals and needs • Build compelling cases for product extensions or enhancements • Renew customer contracts and meet or exceed expansion revenue targets • Maintain strategic relationships with key stakeholders • Advocate for customers internally and collaborate cross-functionally to support growth initiatives • Develop targeted account plans with actions and timelines for growth • Use data-driven insights to identify high-potential accounts and tailor engagement strategies • Establish a cadence of check-ins and strategic reviews • Showcase Addigy's impact through QBRs and routine calls • Anticipate challenges and proactively manage risks • Use AI tools such as Claude to improve research, personalization, and workflow efficiency • Develop and execute strategic account plans during the first 90 days • Prioritize onboarding and relationship-building activities • Identify cross-sell and upsell opportunities early in the customer journey

🎯 Requirements

• Proven experience in account management or customer success with a track record of meeting or exceeding revenue targets in SaaS or technology • Experience selling into or managing existing customers where MSPs were the target audience • Demonstrated ability to build and maintain influential, trust-based relationships that support revenue growth and retention • Proficient in creating account strategies informed by customer data, using a methodical approach to expand accounts and secure renewals • Strong problem-solving skills with a proactive approach to identifying challenges and facilitating solutions • Familiarity with Apple device management, MDM, RMM, or endpoint security solutions • Experience with Salesforce (including QtC), Gainsight, or similar CS/CRM tooling • Comfort using AI tools (Claude or similar) in day-to-day workflows • Ability to work in the East Coast Time Zone

🏖️ Benefits

• Competitive base salary and commission structure commensurate with experience • Remote work arrangement • Once-per-quarter travel for team meetings, tradeshows, and customer visits • Equal opportunity and inclusive work environment

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