Senior Payment Operations, Support Analyst

🕒 October 30

🇺🇸 United States – Remote

💵 €2k - €3k / month

⏰ Full Time

🟠 Senior

📞 Support Engineer

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Advanced Payment Solutions

WebsiteLinkedInAll Job Openings

51 - 200 employees

💳 Fintech

₿ Crypto

🤝 B2B

💰 Seed on 2025-02

Fintech • Crypto • B2B

Advanced Payment Solutions is a global payments infrastructure provider that enables merchants and businesses to accept and settle digital-asset and fiat payments across multiple rails through a single integration. The company supports card processing, local alternative payment methods, embedded MT5 payments, and Web3/on-chain settlements (Stellar, Solana, Ethereum), and integrates with crypto payment services like Binance Pay and KuCoin Pay to offer fast, multi-currency settlement and institutional liquidity across 150+ countries. APS emphasizes compliance and regulation (AFSA license, FINTRAC registration), PCI-DSS readiness, automated KYT/KYB screening, and 24/7 support for business customers.

📋 Description

• Monitor payment traffic, identify anomalies, and respond promptly to operational incidents • Analyze payment conversion rates and decline reasons across merchants, payment providers, payment methods, GEOs, BINs, and issuing banks • Investigate complex payment issues, identify root causes, and develop actionable recommendations • Provide expert operational support to merchants • Collaborate with payment providers and internal teams to coordinate incident resolution and minimize operational impact • Prepare analytical reports and assess the effectiveness of implemented changes and optimization initiatives • Improve operational processes, monitoring tools, and payment performance • Configure and optimize payment traffic routing rules to improve transaction success rates and payment efficiency

🎯 Requirements

• Experience working in a Payment Service Provider (PSP), acquiring, or payment processing environment • In-depth understanding of card processing • Hands-on experience with alternative payment methods, including e-wallets and cryptocurrency payments • Practical experience in payment conversion analysis and investigation of complex payment incidents • Proficiency in Excel and/or Google Sheets • Proficiency with analytical tools such as Metabase, Power BI, or similar platforms • Strong analytical and critical thinking skills • Ability to independently identify root causes and propose effective solutions • Experience working with payment providers and corporate clients • Fluency in both written and spoken English and Russian • Preferred: experience building dashboards and automating analytical reporting • Preferred: experience analyzing payment declines related to anti-fraud checks and risk restrictions

🏖️ Benefits

• Opportunities for professional growth and development • Fully remote working arrangement • Competitive salary

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