Healthcare Customer Service Representative

Job not on LinkedIn

🕒 5 days ago

🏖️ New Jersey – Remote

🏖️ New Jersey – Remote

💵 $23 - $26 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 0%

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Advanced Psychiatry Associates

WebsiteLinkedInAll Job Openings

51 - 200 employees

🏥 Healthcare

🧘 Wellness

👥 B2C

Healthcare • Wellness • B2C

Advanced Psychiatry Associates is a California-based mental health clinic that provides outpatient psychiatric care and related services. The practice offers psychiatric evaluations, medication management, psychotherapy, esketamine (Spravato) treatment, and transcranial magnetic stimulation (TMS). They accept insurance, serve individual patients (including college health plans and referrals), operate multiple offices, provide patient forms and online payments, and emphasize community mental health support and resources.

📋 Description

• Serve as the first point of contact for patients needing home healthcare services. • Handle approximately 60–65 incoming calls per day from providers, referral sources, and patients. • Provide basic information and assist with complex customer requests. • Collect clinical and demographic information. • Enter information into the Advanced Psychiatry Associates portal. • Work in a remote, high-volume call center environment. • Complete a 4–6 week training and nesting period. • Work the assigned post-training Monday–Friday shift from 11:30 AM to 8:00 PM EST.

🎯 Requirements

• High School Diploma or GED. • Minimum 2 years Customer Service experience in a call center environment. • Minimum 1 year of experience working in the healthcare or medical industry with medical terminology. • Ability to navigate dual monitors and multiple applications. • Intermediate keyboarding abilities (at least 30 WPM, data entry while active listening). • Basic PC & Search Engine abilities, including Microsoft Office, browser navigation, search engine use, bookmarking, and back/forward navigation. • Internet speeds of 2mb/10mb upload and 10mb/25mb download or higher. • Fiber or Cable high-speed Internet connection required; DSL, Satellite, Wireless and Hotspot are prohibited. • Must hardwire to the internet with an ethernet cable while working. • Ability to comply with all company policies, including HIPAA/PHI. • Excellent empathy, patience, attention to detail, and ability to meet or exceed contact center performance goals.

🏖️ Benefits

• Monthly Bonus Incentive opportunity • Full range of benefits including Health, Dental and Vision with HSA Employer Contributions and Dependent Care FSA Employer Match • Generous PTO • 401K Savings Plan • Paid Parental Leave • Advancement Opportunities • Professional skills training • Tuition reimbursement • Walgreens Discount - receive up to 25% off eligible items • Great culture with a sense of community

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