Client Delivery and Support Specialist

Job not on LinkedIn

🔥 5 hours ago

🐊 Florida – Remote

🐊 Florida – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

👻 Ghost score 15%

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EMASON

WebsiteLinkedInAll Job Openings

- employees

🤝 B2B

🏢 Enterprise

💼 Consulting

B2B • Enterprise • Consulting

EMASON is a technology solutions and services firm that develops and deploys high-scale mobile, server-side and hardware solutions for enterprises across the Asia Pacific region. It provides end-to-end services — web advisory and evaluation, design, development, deployment, maintenance, and outsourced resourcing — and tailors solutions to client requirements across industries such as telecommunications, manufacturing, finance and media. EMASON emphasizes practical, standards-driven advice and will decline projects it cannot meet to acceptable standards.

📋 Description

• Acquire a deep understanding of the CLARIFIRE® application and client business processes • Diagnose and resolve client support issues including user access, password resets, data connectivity, training requests, and workflow troubleshooting • Investigate root causes through SQL queries, workflow reviews, and analysis against regulatory standards • Monitor and report on service-level agreements (SLAs), open tickets, and delivery status • Escalate and follow up on technical issues with Application Support, Business, and Development teams • Document and track all client requests, identifying trends and suggesting system enhancements • Maintain up-to-date information in the CLARIFIRE ticketing system • Collaborate with SMEs and senior team members to update user support, training, policy, procedure, workflow, release, and other documentation • Conduct standard internal and external training sessions for the CLARIFIRE application • Manage the CLARIFIRE User Audit process with the Risk and Compliance team • Assist the Quality Assurance team with client requirement testing • Understand client business needs and help provide prompt, accurate, and professional solutions

🎯 Requirements

• Bachelor’s Degree or equivalent combination of education and experience • Minimum of 2 years of experience in a Support, Client Success, or Customer Satisfaction role within a technology-driven environment • Proficiency in Microsoft Office Suite (Excel, Word, Outlook, PowerPoint) • Basic understanding of SQL preferred • Experience with workflow and process automation tools a plus • Mortgage Servicing knowledge is desirable • Initiative-taking and eager to learn new applications, with a strong commitment to continuous professional development • Effective in managing multiple tasks and deadlines in high-pressure environments • Skilled in setting priorities and working independently to achieve goals • Proficient in gathering and clarifying incomplete or ambiguous information from stakeholders • Exceptional written and verbal communication skills, capable of building trust with internal teams and external clients • Solid working knowledge of project and business analysis principles • Proven experience in scoping, planning, and managing tasks effectively

🏖️ Benefits

• Full-time employment • Fully remote work

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