Account Manager

🕒 March 24

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Advantage 360

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 1984

📡 Telecommunications

☁️ SaaS

🤝 B2B

Telecommunications • SaaS • B2B

Advantage 360 is a software company that provides carrier-grade, end-to-end OSS/BSS and convergent billing solutions for telecommunications operators. With decades of industry experience, it delivers configurable, integrated platforms for billing (prepay and postpay), operational support, point-of-sale, self-service portals and numerous open APIs to accelerate product launches, migrations and integrations. Advantage 360 primarily serves telecom operators and service providers with SaaS-style, enterprise-grade solutions and managed/professional services.

📋 Description

• Build and nurture strong relationships with client’s procurement teams and technical decision-makers to support software enhancements in existing accounts through regular communication, understanding their needs, and ensuring high levels of satisfaction • Schedule, lead, collaborate and document client meetings, capturing action items, decisions, and feedback to keep projects aligned • Work with Professional Services and Managed Services teams, acting as a key liaison between operational teams and decision-makers to support and drive customer upsell use cases (billing, charging, mediation, CRM, product catalogue, etc.) • Proactively follow up on client requests, track progress, and assist the development team in prioritizing tasks based on client priorities and deadlines • Monitor project timelines, keep the team on track by assigning tasks, resolving bottlenecks, and escalating issues as needed • Maintain accurate project records, generate status reports for clients and internal stakeholders, and use project management tools to track milestones • Handle routine client-facing duties to free up executive time, including initial client onboarding and basic issue resolution • Identify opportunities to streamline processes and contribute to team efficiency in a remote setting • Drive quarterly business reviews by working closely with operations to present performance metrics, project progress, and roadmap priorities aligned to customer strategy • Drive RFP/RFI responses and proposals while leading pricing discussions and contract negotiations to close and expand customer engagements • Partner with the Professional Services team to identify and develop business cases for software upgrades, new projects and paid service engagements

🎯 Requirements

• 3-5 years in Account Management, Project Management, Client Services, or a related role in software development or tech (entry-level candidates with relevant internships or coursework encouraged to apply) • Bachelor's degree in business, Computer Science, Project Management, or a related field (or equivalent experience) • Familiarity with project management tools such as SmartSheet, Microsoft Project or the like; basic understanding of software development lifecycles (e.g., Agile/Scrum) • Excellent communication and interpersonal skills for client interactions; strong organizational abilities to manage multiple priorities; proactive problem-solving mindset • Comfortable working independently in a fully remote environment, with reliable internet and experience using collaboration tools like Microsoft Teams • Knowledge of CRM software (e.g., HubSpot) for client management; any exposure to software development concepts

🏖️ Benefits

• Work remotely with a flexible schedule • Be part of a supportive team that values learning and growth • Gain exposure to real-world software systems and customer interactions • Make a meaningful impact by helping customers succeed