GTM Strategy & Operations Lead – Legal, Field Ops

🔥 58 minutes ago

🇨🇦 Canada – Remote

💵 $117k - $167k / year

⏰ Full Time

🟠 Senior

⚙️ Operations

👻 Ghost score 1%

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Logo of Affirm

Affirm

1001 - 5000 employees

Founded 2012

💳 Fintech

👥 B2C

🛍️ eCommerce

💰 Post-IPO Equity on 2021-01

Fintech • B2C • eCommerce

Affirm is a financial technology company that offers a 'Buy Now, Pay Later' service, allowing consumers to make purchases and pay for them over time with flexible payment plans. Affirm eliminates hidden fees and compound interest, providing clear terms and conditions for its users. The company also offers the Affirm Card, a debit card that allows users to request to pay over time for larger purchases or pay in full for smaller ones. Affirm partners with various retailers across multiple categories, including electronics, apparel, and travel, providing customers with the convenience of paying over time at checkout both online and in physical stores. Affirm's services are integrated with Apple Pay, enabling customers to make payments seamlessly from their iPhone or iPad.

📋 Description

• Own go-to-market operations for field teams executing strategic initiatives, including customer segmentation and legal and pricing operations • Translate inputs from Product, Legal, Risk, and Pricing into executable processes • Manage Affirm’s AI contract dashboard for field teams to understand legal and pricing eligibility • Build and maintain field tools and playbooks for contract renewal planning, pricing standardization, and new product go-to-market • Translate executive rationale, customer value propositions, and field-facing analysis across launch perspectives • Gather field feedback and turn it into recommendations for cross-functional teams • Analyze performance data to identify stalled launches and flag risks early

🎯 Requirements

• 6+ years of experience in business operations, revenue or sales operations, ideally in FinTech, SaaS, or another high-growth environment • Track record of owning a go-to-market motion or customer-facing initiative end to end, rollout through adoption, within a defined scope • Experience building solutions from vague instructions that resonate with stakeholders and customers • Experience working cross-functionally with Product, PMM, Client Success, Sales, Analytics, Legal, or Pricing • Ability to translate product and pricing strategy into practical, field-ready execution • Strong analytical instincts using adoption and performance data for decision-making • Clear, action-oriented writing and speaking • Ability to work effectively in ambiguity and move quickly without waiting to be told the approach • Familiarity with merchant, payments, or SaaS sales motions • Experience using SQL to query, manipulate, and analyze data • Demonstrated experience leveraging AI tools to improve workflows, automate processes, and drive efficiency, including applying and validating AI-generated outputs

🏖️ Benefits

• Monthly stipends for health, wellness, and tech spending • 100% subsidized medical coverage for employees and dependents • Dental and vision coverage for employees and dependents • Flexible time off • Generous holiday calendars • Employee stock purchase plan (ESPP) allowing employees to buy Affirm stock at a discount • Inclusive interview process with accommodations for candidates with disabilities

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