Solutions Engineer

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🕒 April 1

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Aidaptive

WebsiteLinkedInAll Job Openings

11 - 50 employees

🤖 Artificial Intelligence

🛍️ eCommerce

☁️ SaaS

Artificial Intelligence • eCommerce • SaaS

Aidaptive is an innovative technology company specializing in AI-driven solutions for digital commerce, particularly within the eCommerce and vacation rental sectors. The company offers predictive AI platforms that help businesses increase revenue by improving conversion rates and enhancing the personalization of the online booking journey. Aidaptive's solutions include predictive recommendations, search, audiences, and marketing, using advanced machine learning technology to ensure the right properties reach the right guests, thereby optimizing marketing budgets and increasing direct bookings. With headquarters in Cupertino, CA, Aidaptive is recognized as a leading innovator in brand-to-consumer technology.

📋 Description

• Provide technical support for customers to support pre-sales and post-sales processes • Address all product-related queries on time • Train customers to use products successfully • Give developers with clients’ feedback to help identify potential new features or products • Report on product performance • Identify solutions to reduce support costs • Analyze customers’ needs and recommend upgrades or additional features to meet their requirements • Communicate with the sales department to win new business and increase sales • Build best practices • Keep track of sales performance metrics

🎯 Requirements

• 3+ years work experience as a Technical account manager and/or Solutions Engineer for a enterprise-grade SaaS product - bonus if it's in the eCommerce space • Solid technical background with hands-on expertise in digital technologies • Familiarity with software and front-end development • The ability to understand customers’ needs and suggest timely solutions • Outstanding verbal and written communication skills • Strong analytical and problem-solving skills • BSc degree in Computer Science or relevant field