Airbnb
5001 - 10000 employees
Founded 2007
👥 B2C
🛍️ eCommerce
💰 Post-IPO Equity on 2020-12
B2C • eCommerce • Hospitality
Airbnb is a global online marketplace that connects people looking for accommodation with hosts offering unique and diverse lodging options, often in residential properties. Users can book spaces ranging from one-bedroom apartments to entire homes and boutique hotels. Airbnb also offers experiences, allowing guests to book activities hosted by locals, providing an authentic travel experience.
Senior Manager, Global Delivery Excellence
🔥 0 minutes ago
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Airbnb
5001 - 10000 employees
Founded 2007
👥 B2C
🛍️ eCommerce
💰 Post-IPO Equity on 2020-12
B2C • eCommerce • Hospitality
Airbnb is a global online marketplace that connects people looking for accommodation with hosts offering unique and diverse lodging options, often in residential properties. Users can book spaces ranging from one-bedroom apartments to entire homes and boutique hotels. Airbnb also offers experiences, allowing guests to book activities hosted by locals, providing an authentic travel experience.
📋 Description
• Develop and drive sustainable operating models for Delivery • Own and manage end-to-end people strategy and operations • Influence upstream service & product design • Build relationships with the broader CS network • Coordinate across teams to report on business results • Define & run key forums for leadership teams • Lead key programs & initiatives for Global Delivery • Drive consistency & scalability in internal operations
🎯 Requirements
• 12+ years of progressive experience in contact center or customer service operations • BA/BS degree or equivalent practical experience • Strong people leadership and team management skills • Experience translating big picture goals and strategy into implementable actions • Experience working in global teams at scale • Excellent business partnering, influencing, and presentation skills • Experience designing team structures & organizational setup • Strong analytical skills
🏖️ Benefits
• Bonus • Equity • Benefits • Employee Travel Credits
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