Patient Relations Specialist

Job not on LinkedIn

🕒 September 24

🏄 California – Remote

🏄 California – Remote

💵 $33.4k - $48.4k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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Air Methods

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1980

🏥 Healthcare

📦 Logistics

💼 Consulting

Healthcare • Logistics • Consulting

Air Methods is a leading provider of air medical transport services, committed to safety and outstanding patient care. With a workforce of over 4,500 professionals, Air Methods responds to medical emergencies by offering critical care transport, including advanced clinical training for emergency services. The company collaborates with healthcare partners and provides community-based services to ensure timely and efficient patient logistics, particularly in rural areas.

📋 Description

• Manage incoming and outgoing calls with patients, guarantors, insurance companies, and attorneys • Complete conference calls and transfer calls to appropriate departments when necessary • Review and resolve uninsured accounts, residual patient financial responsibility after insurance, and accounts requiring investigation or special handling • Explain coverage details and payment options to patients or responsible parties • Take payments when necessary • Review, document, and resolve patient or responsible-party communications • Perform skip tracing to ensure best contact • Work cross-functionally on multiple department assignments • Assist with remedial training and cross-functional efforts • Make final determinations on collectability and balances • Other duties as assigned • No supervisory responsibilities

🎯 Requirements

• High school diploma or GED, and three to four years’ related experience and/or training; or equivalent combination of education and experience • 4–5 years’ experience in healthcare billing/collections field (preferred) • Knowledge of all Government, Commercial and Private payers (required) • 2 years’ experience in high dollar collection and financial debt counseling (preferred) • Previous Dialer experience (required) • Excellent written and verbal communication skills • Excellent organizational skills; detail oriented; ability to prioritize, multi-task and meet deadlines • Advanced customer service and phone skills • Ability to balance compassionate and empathetic customer service with account resolution goals • Excellent problem-solving and ability to complete complex claim analysis • Ability to understand business processes and make decisions • Bilingual in English and Spanish (preferred) • Intermediate proficiency with Microsoft Office, including Word, Excel and Outlook • American Association of Healthcare Administration Management (AAHAM) certification required • Regular scheduled attendance • Must comply with Air Methods’ employment practices and policies

🏖️ Benefits

• Industry-leading benefits (details provided via the company benefits page) • Equal employment opportunity and protected veteran/individuals with disabilities protections • Reasonable accommodations for disabled employees