Employment Standards Contact Centre Advisor

🔥 0 minutes ago

🇨🇦 Canada – Remote

💵 $5.7k - $72.4k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👻 Ghost score 1%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Government of Alberta

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1905

🏥 Healthcare

🍽️ Food & Beverage

📦 Logistics

Healthcare • Food & Beverage • Logistics

Government of Alberta is the governing body responsible for the administration and execution of laws, policies, and services within the province of Alberta, Canada. It provides essential services to its citizens, including healthcare, education, agriculture support, public safety, and emergency preparedness. The government also initiates various programs to enhance economic development, support families, and protect the environment, aiming to improve the quality of life for residents in Alberta.

📋 Description

• Serve as the first point of contact for Albertans seeking information about employment standards legislation, workplace rights, and complaint processes • Deliver accurate and timely information and professional advice on Employment Standards matters • Identify and assess client needs and provide guidance on available services and operations • Encourage complaint submissions when potential violations are identified • Refer callers to appropriate municipal, provincial, federal, legal, or regulatory bodies when issues fall outside Employment Standards • Prepare accurate, complete, and professionally written correspondence • Support investigations by documenting and logging client calls, complaints, and advice provided • Maintain accurate records and client interactions across multiple systems and databases

🎯 Requirements

• High school diploma and three years of related experience • Directly related experience or education considered on the basis of one year of experience for one year of education or one year of education for one year of experience • Previous contact centre experience preferred • Knowledge of the Employment Standards Code and Regulations preferred • Strong knowledge of Employment Standards legislation, Regulations, policies, and related provincial and federal laws • Ability to interpret and apply complex legislation and explain requirements clearly to clients • Awareness of related statutes affecting workplaces and the consumer marketplace • Excellent customer service skills with a focus on client and stakeholder needs • Knowledge of programs and services offered by other government departments and agencies • Final candidates must undergo a criminal records check (CRC)

🏖️ Benefits

• Public Service Pension Plan (PSPP) • Alberta Public Service benefits • Professional learning and development • Positive workplace culture and work-life balance • Work from home within Alberta