Client Engagement Partner

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Align HCM

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2018

👥 HR Tech

☁️ SaaS

HR Tech • Consulting • SaaS

Align HCM is an award-winning human capital management consulting firm specializing in UKG® services. The company offers a comprehensive range of solutions, including end-to-end implementations, workforce management, and optimization of UKG Pro systems. With a dedicated team of certified experts, Align HCM focuses on client success and collaboration, providing tailored services that enhance organizational performance. Their mission centers on putting people first, ensuring that organizations thrive by leveraging advanced HR technology and strategies.

📋 Description

• Serve as the primary day-to-day contact for a portfolio of SmartCare clients • Build trusted relationships with HR, Payroll, and business stakeholders • Conduct regular client check-ins to ensure satisfaction and proactively address concerns • Manage customer inquiries and triage service issues or escalations to the appropriate internal teams • Act as the voice of the customer by communicating client priorities and feedback internally • Coordinate ongoing SmartCare service requests between clients and internal consultants • Manage client monthly service hours, monitor utilization, and ensure engagements remain within scope • Review and approve consultant time entries related to assigned client engagements • Prioritize work requests and coordinate timely delivery of client needs • Track deliverables, open items, and engagement progress using project coordination tools • Organize client meetings, prepare agendas, document meeting notes, and follow up on action items • Monitor engagement health and communicate risks, capacity concerns, or scope changes to leadership • Provide regular status updates and engagement summaries to clients • Communicate effectively with both technical and non-technical stakeholders • Maintain accurate documentation of client discussions, decisions, and action items • Identify opportunities to improve customer experience and service delivery processes • Share customer feedback to help improve SmartCare services • Help clients maximize the value of their HCM platform within their managed services agreement

🎯 Requirements

• 2+ years of experience in a Customer Success, Client Services, Account Management, Customer Support, HRIS Support, HCM Support, Payroll Support, or similar client-facing role • Experience supporting clients within an HCM, HRIS, Payroll, SaaS, or professional services environment • Strong customer service mindset with the ability to build long-term client relationships • Excellent verbal and written communication skills • Highly organized with strong attention to detail and the ability to manage multiple clients and priorities simultaneously • Comfortable coordinating work across multiple teams and following up on deliverables • Experience facilitating client meetings and preparing status updates • Proficiency using CRM systems, ticketing platforms, project management, or collaboration tools • Self-motivated with strong problem-solving skills and the ability to work independently in a remote environment

🏖️ Benefits

• Base Salary plus Incentive Pay • GRSP with Employer Match • Medical Plan with Medavie Blue Cross • Dental & Vision • Extended Health Care • Life Insurance for you and your family • Online Doctor Service • Travel Insurance