Customer Success Manager – 100% Remote (Quebec)

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Genius Solutions

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1992

☁️ SaaS

🤝 B2B

🏢 Enterprise

SaaS • B2B • Enterprise

Genius Solutions is a software company that provides Genius ERP, a manufacturing-focused cloud ERP designed for small-to-mid-sized manufacturers. Its platform integrates engineering, production planning, shop-floor control, inventory and purchasing, accounting, CRM/sales, analytics, and REST API integrations, plus AI/automation features. The company also offers implementation, training, consulting, and customer support to help manufacturers streamline estimating, job costing, scheduling, and financial visibility to improve throughput and grow their businesses.

📋 Description

• Manage a portfolio of clients and ensure their satisfaction, retention, and growth. • Develop relationships with key decision-makers and stakeholders. • Understand clients' business objectives and support them in achieving those goals. • Identify risks, opportunities, and priority actions for each account. • Facilitate regular follow-up meetings with clients. • Analyze usage data and customer health metrics. • Collaborate with internal teams to resolve issues and improve the customer experience. • Identify upsell opportunities and ways to create additional value.

🎯 Requirements

• 3+ years of experience in Customer Success, account management, or B2B client management. • Excellent communication and relationship-management skills. • Ability to manage multiple accounts and prioritize effectively. • Understands that a Customer Success role is strategic and results-oriented, not technical support. • Comfortable in ambiguous situations and able to dig into client issues. • Ability to make prioritization decisions based on risk, account value, and business impact. • Curious, autonomous, and solution-oriented. • Fully bilingual (French & English) in writing and speaking (given the nature of our activities and clients). • Additional knowledge: Comfortable using AI tools (Claude, ChatGPT or equivalents). • Experience with HubSpot (asset). • Experience with Zendesk (asset).

🏖️ Benefits

• Long-term remote work option. • Competitive salary with company-matched RRSP contribution. • A growing company where your opinion is valued. • 7 paid company days off per year in addition to vacation. • Ping-pong and foosball tables, board games, and video game consoles in the cafeteria when you’re in the office. • Group insurance and access to telemedicine. • Free parking and easy access to public transit. • Annual allowance for registration in a physical activity of your choice and four paid hours per year to volunteer in our community. • And more...