Client Success Manager

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Verndale

WebsiteLinkedInAll Job Openings

201 - 500 employees

🤝 B2B

🛍️ eCommerce

B2B • eCommerce

Verndale is a digital experience agency that helps organizations design, build, and optimize websites, digital experience platforms (DXP), and commerce solutions. They provide services across CMS & DXP, commerce (including Shopify and BigCommerce), design & UX, digital marketing, data & analytics, managed services, and Salesforce integrations, with a focus on personalization, performance optimization, and measurable revenue growth. Verndale serves business customers across multiple industries and supports both B2B and D2C commerce initiatives.

📋 Description

• Manage a portfolio of client accounts. • Maintain account health, retention, and client satisfaction. • Serve as the day-to-day relationship lead across active engagements. • Support account planning and identify opportunities for expansion. • Ensure client priorities remain aligned with business objectives and Verndale commitments. • Identify opportunities for additional services and solutions. • Help develop account plans that align client goals with Verndale capabilities. • Collaborate with internal teams to shape proposals and recommendations. • Coordinate key client interactions across the Verndale team to ensure clients experience Verndale as one team. • Monitor account performance, forecasts, and delivery progress. • Support renewal discussions and account planning efforts.

🎯 Requirements

• 5-8 years in Client Success, Account Management, consulting, agency, technology, or professional services environments. • Experience managing portfolios of clients focused on digital services and/or eCommerce solutions, including web, platform, or commerce implementations with technologies such as Sitecore, Contentstack, Webflow, Optimizely, Shopify, Magento/Adobe Commerce, or BigCommerce. • Experience supporting complex client engagements. • Strong communication and relationship management skills. • Comfortable coordinating across multiple teams and workstreams. • Organized, proactive, and able to manage competing priorities. • Bachelor's degree or equivalent experience preferred.

🏖️ Benefits

• Generous paid company holidays, vacation, and paid sick time to every employee starting on day one. • Top-of-the-line Health Insurance, plus monthly perks customized to meet individual employees’ needs. • Regular training and professional development to move careers forward. • Support for a healthy work/life balance. • Fully remote enabled and embrace the evolving definition of the workplace.