Customer Experience Representative

🔥 3 minutes ago

🇨🇦 Canada – Remote

💵 $50k - $60k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Allegion

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2013

🏭 Manufacturing

🔐 Security

🔧 Hardware

💰 Post-IPO Debt on 2022-06

Manufacturing • Security • Hardware

Allegion is a company specializing in security solutions, focusing on security around the door and adjacent areas. They produce a wide range of products from mechanical locks to advanced biometric scanning devices, providing integrated and simple security solutions. Allegion aims to redefine security through innovative technology, ensuring safety wherever customers may be.

📋 Description

• Communicate with key customers by phone and email regarding product availability, order fulfillment, change orders, programs, pricing and policies • Research, document and administer product warranty programs, including credits, replacements and return material authorizations • Edit, enter and modify customer orders in the business operating system • Advise customers on basic product application • Represent the organization through customer contact and relationship-building • Collaborate with sales, operations, marketing, IT, finance and other internal departments • Gather information for measurement, analysis and reporting • Update business systems to support company processes • Meet service level agreements • Adhere to Allegion Canada Inc. policies and procedures, including Health and Safety

🎯 Requirements

• Minimum 2 years related customer service /industry experience • Ability to communicate in a professional, positive, courteous manner with customers, clients, visitors and employees • Understanding of basic customer needs and expectations • Ability to communicate solutions clearly • Ability to establish priorities and manage time effectively • Excellent written and verbal communication skills • Problem-solving skills • Working knowledge of Microsoft Office and manufacturing operating systems • Post-Secondary Education / equivalent years of experience preferred • Ability to work Monday–Friday, 8:00 a.m.–4:30 p.m. EST

🏖️ Benefits

• Professional development investment • Work-life balance • Generous paid time off • Clifton Strengths testing and coaching • Customized individual development plans and growth maps • Competitive base salary • Health, dental and other insurance coverage • Tuition Reimbursement • Employee Discounts • Community involvement and opportunities to give back • Bonus eligible: Yes (LIP 5%) • Holiday & PTO Pay Eligible: Yes • Overtime Eligible: Yes