UI Customer Service Assistant Manager

🔥 0 minutes ago

🇨🇦 Canada – Remote

💵 $84.9k - $127.3k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 0%

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Unilever

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1929

🍽️ Food & Beverage

💼 Consulting

📣 Marketing

Food & Beverage • Consulting • Marketing

Unilever is one of the world's leading consumer goods companies, with a vast portfolio of well-known brands in the categories of food and beverages, cleaning agents, beauty and personal care, and much more. The company is committed to providing high-quality products that meet the needs of consumers globally. Additionally, Unilever places a strong emphasis on sustainability and responsible business practices, aiming to make a positive impact on society and the environment.

📋 Description

• Drive the growth agenda within North America for the Foods category • Manage customer service activities and capture supply chain risks, opportunities, and deliveries in monthly/quarterly sales • Partner with the Business Development Director and CD team on supply chain strategies to enable best-in-class customer service • Link supply and demand planning with global cluster logistics teams, cluster customer service teams, and third-party order management teams • Deliver supply chain KPIs to target, including dispatch rate, stock levels, and cost • Lead supply chain activities with key customers during joint business planning • Manage one Customer Service Assistant Manager through a dotted line to ensure efficient order-to-cash processes • Provide customer insights and support business evolution strategy • Help lead monthly DRM with the CD team • Establish governance plans for periodic customer connects and evaluate performance against benchmarks using tools such as Customer Delight • Lead Salesforce digitization projects to enhance customer experience • Drive savings projects aligned with customers and the CD team • Collaborate with supply planning and global logistics to manage imports into North America based on customer orders • Partner with North American logistics on transportation costs, load maximization, and direct-ship opportunities • Partner with the UI Logistics team on forecasts for global hubs and financial impacts of logistics conditions

🎯 Requirements

• Bachelor’s Degree from an accredited college or university, preferably in business, finance or supply chain management • 5+ years of experience in Supply Chain • Minimum 3 years of relevant customer service experience with CPG • Evidence of experience in customer collaboration is preferred • Experience working with retail replenishment systems (GRS, Retail Link, JDA, SAP) • Demonstrated analytical and conceptual problem-solving ability • Excellent oral and written communication skills, including presentation skills • Ability to multi-task, meet tight deadlines and work under pressure with autonomy • Ability to effectively lead and engage cross-functional global teams • Willingness to take responsibility and accountability • Self-starter able to deliver results in a lean, agile organization and adapt to changing priorities • Understanding of key financials, P&L and cost-to-serve models • Demonstrated system development and execution and/or performance delivery through outsourced part will be seen as an advantage

🏖️ Benefits

• Bonus eligible • Health insurance, including prescription drug, dental, and vision coverage • Retirement savings benefits • Life insurance • Disability benefits • Parental leave • Sick leave • Paid vacation and holidays • Access to numerous voluntary benefits • Reasonable adjustments and accessibility support during recruitment