Customer Care and Training Specialist

Job not on LinkedIn

🔥 0 minutes ago

🇨🇦 Canada – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Demant

WebsiteLinkedInAll Job Openings

10,000+ employees

🏭 Manufacturing

🏥 Healthcare

🧬 Biotechnology

💰 Post-IPO Debt on 2023-03

Manufacturing • Healthcare • Biotechnology

Demant is a world-leading hearing healthcare group built on a heritage of care, health and innovation since 1904. The Group offers innovative technologies, solutions and expertise to help people hear better. In every aspect, from hearing care and hearing aids to diagnostic equipment and services, Demant is active and engaged.

📋 Description

• Serve as the first point of contact for customers seeking technical assistance via Freshdesk, phone, email, or chat • Diagnose and resolve software issues, including installation, configuration, and functionality problems • Document support interactions in Freshdesk ticketing system and track issue-resolution progress • Track calls in call-tracker • Escalate complex issues to the appropriate team • Provide user guidance and training on software features and best practices • Collaborate with the development team to identify and resolve recurring issues or bugs • Assist with software updates, patches, and releases • Maintain up-to-date knowledge of software products and enhancements • Create and maintain support documentation, video tutorials, FAQs, and user guides • Process client requests for system enhancements or modifications

🎯 Requirements

• Bachelor's degree, college diploma, or 2-3 years of experience in a customer-facing role • Excellent oral and written communication skills • Logical troubleshooting skills and techniques • Strong interpersonal and presentation skills • Self-starter able to use reference material to work independently • Excellent attention to detail • Canada-based location requirement

🏖️ Benefits

• Competitive salary • Excellent medical benefits, including dental, vision and health • Employee Assistance Program • Paid vacation • Dynamic work atmosphere • RRSP Matching