Bilingual Customer Experience Specialist

Job not on LinkedIn

🔥 0 minutes ago

🇨🇦 Canada – Remote

💵 $21 / hour

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 3%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Sleep Country

WebsiteLinkedInAll Job Openings

11 - 50 employees

🛒 Retail

🛍️ eCommerce

👥 B2C

Retail • eCommerce • B2C

Sleep Country is a retail chain specializing in mattresses, bedding, adjustable bed bases, and related sleep accessories, selling through both physical stores and online channels. The company offers promotions, financing options, delivery and setup, sleep trials, and customer support including in-store and virtual sleep experts to help consumers find tailored sleep solutions.

📋 Description

• Answer customer questions in French and English and provide information about Silk & Snow products • Provide customer service through phone, email, and live chat • Balance efficient handling time with friendly and approachable service • Respond to post-sale inquiries and follow up on order and delivery questions • Resolve customer problems through proactive follow-up and de-escalation strategies • Maintain communication with the Customer Experience team to address key issues promptly • Liaise with courier and warehouse partners daily to resolve customer concerns and support smooth order delivery • Manage relationships with suppliers and vendors

🎯 Requirements

• Minimum 1 year of customer service, retail sales, or a transferable/related field • Skilled at working with all types of customer personalities and understanding customer needs • Proficiency in browser-based and mobile-based applications • Ability to work independently and within a team • Ability to multitask and thrive in a fast-paced environment with a high volume of calls and emails • Detail-oriented, meticulous, and analytical • Highly focused on providing exceptional customer service • Positive attitude and willingness to solve problems and take on new and challenging tasks • Availability to work different shifts on a full-time basis or as-needed basis, including shifts until 8:30 pm EST • Excellent verbal and written communication abilities in English and French • English required for regular interaction with English-speaking stakeholders outside Quebec

🏖️ Benefits

• Growth opportunities with an emphasis on hiring from within • Streamlined training process with guidance and support during and after training • Access to the LifeSpeak learning platform with free courses taught by experts • Competitive benefits package including medical, dental, and vision • Paid time off • Employee discount on all products • Free mattress and bedding set upon completion of the probationary period • Supportive environment fostering work-life balance • Opportunities for growth and advancement