Customer Happiness Ambassador

🔥 3 minutes ago

🇨🇦 Canada – Remote

💵 $50k / year

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Cozey

WebsiteLinkedInAll Job Openings

51 - 200 employees

🏭 Manufacturing

📦 Logistics

🏨 Hospitality

💰 Venture Round on 2022-06

Manufacturing • Logistics • Hospitality

Cozey is a furniture company based in Montreal, specializing in modern and customizable modular sofas, sofa-beds, lounge chairs, storage solutions, and home accessories. Cozey emphasizes simplicity, convenience, and ease of customization in their furniture designs, offering customers a variety of products to choose from, including seating, tables, washable rugs, and storage. The company also provides fast and free shipping, financing options, and free swatches to help customers find the perfect fit for their homes. Cozey's products are featured in several collections such as the Ciello, Atmosphere, and Neptune collections. Customers can visit their physical stores in Toronto and New York to explore their offerings in person.

📋 Description

• Engage with customers through email, live chat, social media, phone calls, and video consultations • Provide informed support on products, launches, and promotions • Address customer concerns regarding orders, checkout, and product assembly • Follow up proactively with customers after interactions • Resolve post-sale issues to ensure customer satisfaction • Collaborate with the operations team on special orders • Identify and implement process improvements • Multitask and adapt to evolving job requirements

🎯 Requirements

• One year of experience with remarkable achievements • Comfortable with innovative technologies, including AI tools like ChatGPT and Claude • Outstanding English proficiency, spoken and written • French is an asset • Availability from 8AM to 12AM EST, 7 days a week • 40 hours per week • Previous customer service experience in a contact centre is beneficial but not required

🏖️ Benefits

• Hybrid or fully remote work options • Dog-friendly office • 3 weeks of vacation • Comprehensive group benefits starting after the first month • 40-hour work week • Inclusive team culture • Career progression and promotion from within