Bilingual Customer Service Agent

Job not on LinkedIn

🔥 10 minutes ago

🇨🇦 Canada – Remote

💵 $17 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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NQX

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1999

💼 Consulting

🤝 B2B

🏢 Enterprise

Consulting • B2B • Enterprise

NQX is a customer experience (CX) services and digital solutions company formed by the merger of Nordia and Quantrics. It provides contact center outsourcing, CX consulting, and end-to-end digital product development and integration to major brands, managing over 20 million customer interactions annually with a team of roughly 10,000 professionals across Canada and the Philippines. NQX emphasizes leveraging technology to enhance — not replace — human customer experiences and offers bilingual support in English and Canadian French.

📋 Description

• Assist customers via chat and telephone and introduce them to the range of available products, services, and features • Support customers with registration for the 2nd Chance promotion • Provide basic technical support, including account creation, troubleshooting, restarting, and navigation • Respond to inquiries about deposits, withdrawals, promotions, transactions, and account access • Process account actions in accordance with established procedures • Ensure the accuracy, confidentiality, and quality of responses • Promote responsible gaming • Maintain positive, professional, and personalized communication • Support Loto-Québec users on lotoquebec.com, from account creation through deposits, withdrawals, and the products offered

🎯 Requirements

• High school diploma or equivalent • Minimum of 2 years of relevant customer service experience • Fluency in spoken and written French • For bilingual positions, proficiency in spoken and written English • Minimum typing speed of 30 words per minute • Strong computer skills and familiarity with contact center systems • Analytical and problem-solving skills • Experience with Microsoft Office and ticketing/call management tools is an asset • Ability to work as part of a team in a fast-paced, continuously evolving environment • Availability to work 35 to 40 hours per week, including evenings and weekends • High-speed Internet connection (minimum 60 Mbps) • Secure and quiet workspace in Québec

🏖️ Benefits

• Additional bilingual premium of $1.50 per hour after training, where applicable • The comfort of working from home with equipment provided • Fully paid training and coaching program