Technical Customer Service Agent – Maternity Leave

🔥 1 minute ago

🇨🇦 Canada – Remote

💵 $20 - $23 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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OPENLANE

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🚘 Automotive

🏪 Marketplace

🤝 B2B

💰 $10M Venture Round - OPENLANE on 2008-12

Automotive • Marketplace • B2B

OPENLANE is a company that builds and operates digital wholesale marketplaces and end-to-end services for used vehicles. It operates national and regional marketplaces across the US, Canada and Europe, provides technology platforms (auction simulcast, remarketing, inventory/inspection and vehicle data/pricing tools), and offers finance and ancillary services (floorplan/inventory financing, shipping, recovery and title/remarketing services) targeted primarily at dealers, lenders and commercial vehicle customers. The company positions itself as a B2B wholesale automotive marketplace and service provider.

📋 Description

• Handle inbound customer inquiries and provide timely, accurate responses • Initiate outbound calls to address customer concerns and ensure a positive customer experience • Support customers through chat, written cases, phone calls, and Slack channel requests • Collaborate with cross-functional teams to expedite issue resolution and improve customer experience • Troubleshoot site navigation, login issues, permissions, and functionality across multiple platforms • Use GDC Salesforce CRM and Contact Center telephony systems to track interactions and manage cases • Handle approximately 60–100 interactions per day while meeting quality standards • Prioritize customer needs, identify root causes, explain solutions, and pursue first-contact resolution

🎯 Requirements

• 2+ years of experience in customer service or technical support (ideal candidate) • 3+ years of customer service or technical support experience • Bachelor's degree in business or another related field; related experience may be accepted in lieu of a degree • Proficiency in handling customer inquiries, resolving issues, and managing customer expectations • Strong organizational and time management skills • Ability to troubleshoot within technical applications and utilize multiple applications simultaneously • Excellent oral and written communication skills • Technical troubleshooting knowledge, including site navigation, login issues, permissions, and application functionality • Experience using CRM software, specifically GDC Salesforce, and a Contact Center telephony system • Ability to work a 40-hour week in scheduled 8.5-hour shifts, including a 30-minute unpaid lunch break • Availability during Monday–Friday 7:00 am–8:00 pm EST and Saturday 8:00 am–6:00 pm EST business operations • Previous automotive industry experience, familiarity with specific product offerings, and CRM tracking experience are nice to have

🏖️ Benefits

• Competitive pay • Flexible schedule • Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization • Company culture of internal promotions, diverse career paths, and meaningful advancement