Customer Service Agent

Job not on LinkedIn

🔥 3 minutes ago

🇨🇦 Canada – Remote

💵 $16 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Cloud5 Communications

WebsiteLinkedInAll Job Openings

501 - 1000 employees

🏨 Hospitality

💼 Consulting

📦 Logistics

Hospitality • Consulting • Logistics

Cloud5 Communications is a hospitality-focused technology and managed services provider that designs, deploys, and supports hotel IT systems including high-speed internet/Wi‑Fi, SD‑WAN, voice systems (hosted and on‑prem PBX, SIP trunking), contact center solutions, and 24/7 multi-vendor managed IT support. With a 20‑year track record and partnerships with major hotel brands, Cloud5 helps hotels achieve brand compliance, infrastructure transformation, cost reduction, and improved guest and contact-center experiences.

📋 Description

• Deliver professional guest support via phone and/or email • Respond to guest inquiries through phone, email, and/or chat • Provide accurate information about hotel properties, amenities, policies, reservations, and services • Assist guests with booking, modifying, and cancelling hotel reservations • Identify opportunities to secure bookings and recommend room upgrades, promotions, and additional offerings • Address guest questions, concerns, and objections to help secure reservations • Document guest interactions and reservation details in booking systems and other platforms • Follow service guidelines, booking procedures, and sales processes • Maintain knowledge of assigned client brands, properties, promotions, and reservation policies • Use softphone applications, email, web browsers, and internal systems • Meet expectations for service quality, productivity, accuracy, and sales performance • Complete required training and remain current on procedures, systems, and client expectations • Represent the client’s brand professionally in every guest interaction

🎯 Requirements

• Strong written communication skills for email-based positions and/or strong verbal communication skills for phone-based positions • Customer-focused mindset and ability to adapt communication style to different guest needs • Sales-oriented approach, including identifying opportunities, recommending options, addressing objections, and securing bookings • Strong problem-solving, organizational, and attention-to-detail skills • Ability to manage multiple tasks and navigate computer systems efficiently • Ability to work independently in a remote environment and contribute positively to a team • Comfort working toward performance targets in a structured, metric-driven environment • Proficiency with basic computer applications and web-based systems, including Microsoft 365 • High school diploma or equivalent • Ability to successfully complete a criminal record check, where required • Legal authorization to work in Canada • Fluency in English is required • Dedicated, quiet, and private workspace with a door • Ergonomic desk and chair • High-speed internet with approved hard-wired connection • Previous contact centre, customer service, sales, reservations, or hospitality experience is preferred • Experience with booking systems, CRM tools, or customer service platforms is preferred

🏖️ Benefits

• Company-provided equipment • Work-from-home arrangement • Training provided • Equal opportunity employment