Customer Support Specialist

Job not on LinkedIn

🔥 12 hours ago

🇨🇦 Canada – Remote

💵 $24 - $25 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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JDPA LIMITED

WebsiteLinkedInAll Job Openings

- employees

🚘 Automotive

🛡️ Insurance

💼 Consulting

Automotive • Insurance • Consulting

JDPA LIMITED is a provider of data, analytics, and software solutions serving the automotive ecosystem and adjacent financial and insurance sectors. It offers vehicle valuations, market and retail intelligence, quality and customer-experience benchmarks, digital marketing and advisory services to OEMs, dealers, insurers and lenders. JDPA LIMITED combines proprietary customer and VIN data with advanced analytics and SaaS products to help clients improve product design, retail performance, risk management, and finance operations.

📋 Description

• Serve as the first point of contact for customer inquiries related to usability, configuration, data, and software behavior • Diagnose, troubleshoot, and resolve issues across automotive data and workflow platforms, escalating when appropriate • Communicate clearly and empathetically to explain solutions, system behavior, and next steps • Document cases thoroughly and accurately in CRM and ticketing systems • Adhere to defined workflows, SLAs, and escalation processes • Collaborate with Product, Engineering, Data, and Sales teams to resolve issues and surface recurring defects • Contribute to knowledge base content, playbooks, and continuous process improvements • Support customers Monday–Friday during shifts ranging from 8:00 a.m.–4:00 p.m. or 11:30 a.m.–8:00 p.m.

🎯 Requirements

• 2–5 years of experience in customer, technical, or service desk support within a SaaS, data, or technology environment • Working knowledge of REST/SOAP APIs and JSON/XML data formats • Demonstrated ability to learn complex systems and product ecosystems • Experience with CRM and ticketing platforms • Comfort using diagnostic tools, internal test utilities, and data validation tools • Strong analytical, triage, and troubleshooting skills • Clear written and verbal communication, customer empathy, and professional presence providing high-level support • Post-secondary education in IT or Computer Science, or equivalent practical experience is preferred • Hands-on experience supporting dealer- and OEM-facing automotive software and data platforms is preferred • Experience managing customer inquiries and escalating complex issues using defined processes is preferred • Legally authorized to work in Canada; JD Power does not provide employment sponsorship

🏖️ Benefits

• Medical, dental, vision, disability, and life insurance • Retirement savings programs • Paid time off • Wellness programs • Other company-sponsored benefits • Flexible work arrangements • Opportunities for learning and development