Customer Service Representative, Nutrition Products

🔥 13 hours ago

🇨🇦 Canada – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Premier NX

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2004

📦 Logistics

🏥 Healthcare

📣 Marketing

Logistics • Healthcare • Marketing

Premier NX is a tech-enabled services platform that provides outsourced business process and IT services to mid-market organizations. It delivers end-to-end finance and accounting operations (bookkeeping, accounts payable, payroll, financial reporting, compliance, FP&A readiness), IT outsourcing (cloud migration, DevOps, systems management), analytics & insights, customer experience/contact center solutions, and sales enablement. Premier NX positions itself as a B2B partner helping companies scale through operational automation, data-driven insights, and global delivery across the United States, Canada, and the United Kingdom.

📋 Description

• Provide professional and timely customer service through phone calls, email, webforms, and other communication channels • Respond to consumer inquiries, complaints, compliments, and product-related questions • Support healthcare professionals with inquiries, complaints, order management, and general customer service needs • Escalate complex inquiries and complaints according to established Standard Operating Procedures • Deliver a positive customer experience while maintaining professionalism, empathy, and accuracy • Provide direct-to-consumer support, including order placement, order status inquiries, and e-commerce assistance using Shopify • Assist with business-to-business, wholesale, and e-retail customer support • Coordinate order-related inquiries and fulfillment requests • Process and coordinate follow-up fulfillment requests, including product retrieval kits, coupons, customer correspondence, compensation, and digital reimbursements • Monitor and respond to customer inquiries and feedback across social media platforms • Monitor and manage customer ratings and reviews using Bazaarvoice or other designated platforms • Ensure customer-facing responses align with brand standards and service expectations • Document customer interactions, inquiries, complaints, and resolutions in CRM systems • Follow SOPs, work instructions, and escalation procedures • Maintain accurate complaint records and ensure timely escalation • Participate in ongoing training and process updates to maintain product knowledge and service quality

🎯 Requirements

• Previous experience in customer service, contact center operations, or a related field preferred • Strong verbal and written communication skills • Ability to manage multiple customer interactions and prioritize tasks effectively • Ability to thrive in a fast-paced environment while maintaining a minimum 97% audit score • Experience with Shopify, CRM platforms, or e-commerce customer support preferred • Familiarity with social media customer engagement and ratings and reviews platforms is a plus • Strong problem-solving skills and excellent attention to detail • Ability to work independently and collaboratively in a fast-paced environment • Comfortable learning new systems, processes, and product information • Authorization to work in Canada is required

🏖️ Benefits

• Remote work arrangement • Shift schedule of 8:00 AM–5:00 PM ET, Monday–Friday • Ongoing training and process updates