Specialty Vehicle Technical Lead

Job not on LinkedIn

🕒 August 19

🌵 Arizona, California, +1 more states – Remote

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💵 $37 - $52 / hour

⏰ Full Time

🟠 Senior

🧑‍💻 Full-stack Engineer

🦅 H1B Visa Sponsor

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👻 Ghost score 1%

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Logo of Allstate

Allstate

10,000+ employees

Founded 1931

💼 Consulting

📦 Logistics

🛡️ Insurance

💰 Post-IPO Equity on 2014-01

Consulting • Logistics • Insurance

Allstate is an industry leader in providing insurance solutions, focusing on home, auto, device, and identity protection. With a commitment to customer well-being, Allstate aims to instill peace of mind and financial security for its customers. The company also emphasizes community impact and sustainability through various initiatives, showcasing their dedication to social responsibility and positive change.

📋 Description

• Train, mentor, and provide quality control and technical assistance for Specialty Vehicle material damage • Handle assigned complex specialty vehicle material damage claims with little or no supervision • Conduct training in specialty vehicle material damage handling and appraising • Serve as a subject matter expert for staff, field teams, technicians, and vendors • Maintain understanding of National General Specialty Vehicle policies and the insurance industry • Receive claim assignments and document appropriate information • Review photos, determine repairability, and complete assessments or total-loss evaluations • Evaluate settlement alternatives for regulatory compliance and fair claims practices • Identify and refer potential subrogation or fraud based on physical evidence • Stay informed about collision repair industry, statutory, and regulatory changes • Contact customers regarding repair processes, settlements, and offers when appropriate • Document file activity and payment or settlement information • Conduct file quality reviews of appraisal channels, including staff, independent appraisers, DRP shops, and vendors • Complete accurate estimates up to $300,000 with little to no supervision and navigate larger estimates as needed • Participate in catastrophe events • Travel for field staff ride-alongs, site audits, and training • Take ownership of issues that could impact policyholders or loss participants

🎯 Requirements

• Estimating experience with an automated estimating system • Ability to accurately assess significant damage on RVs and/or commercial vehicles • Hands-on training in a repair facility or training center specific to Specialty Vehicles • Effective organization and time management skills; ability to work under pressure and meet deadlines • Solid command of claims policies and procedures • Strong communication, negotiation, and conflict resolution skills • General understanding of vehicle property damage repair and replacement, including mechanical components and other exposures • Ability to identify, investigate, and conclude material damage coverage investigations • General knowledge of unibody/conventional frame damage and repair processes • Effective verbal and written communication and ability to collaborate with others • Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint) • Initiative, mature judgment, and discretion • Ability to empathize with customers and resolve conflicts • Ability to develop and deliver material damage training remotely and in person • Adjuster license in the home state or a state requiring examination and continuing education • Previous material damage claims handling experience • Management experience in a repair facility • General understanding of insurance law related to claims • Fraud training • RV Estimatics, RV Policy, Motorcycle Estimatics, and Heavy Equipment Estimating proficiency • I-CAR Certification • Other specialty certifications such as RVIA/RVDA, RVTA, or ASE • Authorization to work in the United States; the company does not sponsor work visas • Dedicated, private workspace and reliable internet with minimum speeds of 50 MB download and 5 MB upload for home working

🏖️ Benefits

• Comprehensive technology setup, including a laptop, monitors, headset, keyboard, and mouse • Monthly connectivity reimbursement for employees eligible to work from home • Equal Opportunity employer • Work-from-home support with dedicated private workspace requirements and reliable internet provision guidance

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