Operations Technical Support Specialist

🕒 September 29

🌐 United States, Canada – Remote

🇺🇸 United States – Remote 🇨🇦 Canada – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💻 IT Support

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Altium Packaging

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏭 Manufacturing

🍽️ Food & Beverage

🏥 Healthcare

Manufacturing • Food & Beverage • Healthcare

Altium Packaging is a leading supplier of rigid plastic packaging solutions, primarily serving markets such as water, food, dairy, beverages, automotive, healthcare, and personal care. With a strong emphasis on sustainability, innovation, and customer-centric service, Altium operates across the U. S. and Canada, boasting a network of over 70 plants and 100 years of experience. The company provides specialized packaging for household and specialty chemicals and offers a wide array of products like bottles, caps, and labels that meet diverse consumer and industrial needs. Altium Packaging takes pride in its ability to offer custom solutions that help elevate brands and protect the environment.

📋 Description

• Serve as a first responder for critical operational events, including extended downtime, equipment failures, startup/restart failures, and defect, scrap, or throughput crises • Deploy to any U.S. or Canada plant on short notice to assess conditions, stabilize operations, and execute corrective action • Act as on-site technical leader during escalation events with Plant Managers, Operations Leaders, and Maintenance Leaders • Lead root cause analysis and ensure corrective actions are implemented, verified, and sustained • Provide hands-on technical leadership across blow molding machines, bottle processing and packaging equipment, upstream/downstream assets, plant utilities, and support systems • Troubleshoot mechanical, hydraulic, pneumatic, electrical, and controls-related issues on the plant floor • Support execution of corrective actions alongside plant teams • Perform major PM/overhaul work and operate blow mold production lines in emergency situations • Build technical capability among operators and maintenance technicians through hands-on training • Support and improve operator and maintenance technical training programs • Identify recurring issues and systemic gaps affecting safety, quality, cost, or delivery • Implement standard work, processes, and controls to prevent recurrence and sustain improvements • Reinforce safety standards, PPE, and environmental regulations during intervention and recovery activities • Ensure emergency repairs comply with local, state, federal, and company requirements • Coordinate with equipment vendors and technical service providers during escalations • Support vendor troubleshooting, parts strategy, and post-event learning • Document root causes, corrective actions, and lessons learned from each deployment

🎯 Requirements

• Supports all manufacturing plants across the United States and Canada • Travel up to 100%, often with little advance notice • Must be able to work extended hours during critical recovery periods • Reasonable mandatory overtime may be required due to business needs • 6–10 years’ experience in a high-output plastics manufacturing environment, with strong exposure to bottle processing operations • 5–10 years of hands-on experience in maintenance and/or production technical roles • Demonstrated expertise in troubleshooting blow molding systems and downstream bottle processing equipment • Proven ability to lead under pressure during unplanned operational events • Strong decision-making skills with the ability to assess incomplete information in fast-moving environments • Willingness and capability to be hands-on on the plant floor • Ability to lift up to 50 lbs. and work in manufacturing environments • Bachelor's degree or equivalent experience preferred • Experience leading multi-site or organizational level technical initiatives preferred • Budget and cost-management exposure preferred • Experience leading cross-functional operations and maintenance teams preferred • Strong communication skills with the ability to influence without authority preferred

🏖️ Benefits

• Medical, dental, and vision plans • Company holidays and vacation days • Tuition reimbursement • Learning and training opportunities • Bonus potential • 401(k) plan with company contributions • Rewards and recognition programs • Opportunities to make a difference in the community