Survey Center Team Lead

Job not on LinkedIn

🕒 September 17

🦀 Maryland – Remote

🦀 Maryland – Remote

💵 $0 - $45 / hour

⏰ Full Time

🟠 Senior

👻 Ghost score 4%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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AMDEX Corp

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1987

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

AMDEX Corp. is a company dedicated to supporting the U. S. Department of Labor in its mission to enhance the workforce and provide essential services related to employment, safety, and labor regulations. The company focuses on delivering solutions in areas like disaster recovery assistance, health plans and benefits, and the enforcement of workplace safety standards, ensuring that U. S. workers are well-informed and protected in their employment settings.

📋 Description

• Conduct telephone interviews using a Computer-Assisted Telephone Interviewing (CATI) system • Read survey questions exactly as written and record responses accurately • Compile, record, and code data from mailed surveys • Review obtained data for completeness and accuracy • Supervise, support, and motivate a team of remote interviewers • Listen to recorded interviews to ensure quality and project compliance • Provide direct coaching and constructive feedback to improve interviewer performance • Monitor interviewer productivity metrics and data quality • Assist with training and onboarding new interviewers • Build skills through collaboration with fellow Team Leads • Conduct surveys regarding the quality of services provided by the Centers for Medicare & Medicaid Services (CMS)

🎯 Requirements

• High school diploma or GED equivalent • Hands-on experience conducting computer-assisted telephone interviews (CATI) • Proven experience leading, supervising, or coaching a remote team • Clear phone enunciation and fluent English communication skills • Strong interpersonal skills including courtesy, professionalism, and neutrality • Basic computer proficiency, including Microsoft Excel and Access • Ability to accurately type at least 30 words per minute • Strong attention to detail and organizational skills to manage a remote team • Only US citizens and permanent residents will be considered • Some college education (desired) • Experience with quality assurance or reviewing recorded audio files (desired) • 6+ months of survey research, call center, or customer service experience (desired) • Prior experience working with Medicare beneficiaries (desired) • Fluency in reading, writing, and speaking Spanish (desired) • Resume and cover letter required

🏖️ Benefits

• Medical, dental, and vision insurance (base plan employee premiums 100% company paid) • Employer-paid life and disability insurance, including STD and LTD • Employee Assistance Plan and employee discounts • 11 federal holidays • PTO accrual with carryover • 401(k) plan with annual company contribution • Company-paid cash balance plan • Flexible Spending Accounts: medical, dependent, and transit • Tuition reimbursement and training assistance • Competitive salary package • Fully remote work arrangement