Client Success Trainer

Job not on LinkedIn

🕒 October 9

🌲 Oregon – Remote

🌲 Oregon – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

🚫👨‍🎓 No degree required

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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American Consumer Credit Counseling

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1991

🤝 Non-profit

💸 Finance

📚 Education

Non-profit • Finance • Education

American Consumer Credit Counseling is a nonprofit credit counseling agency that helps consumers manage and reduce unsecured debt, improve credit, and regain financial stability. ACCC provides services including credit counseling, debt management plans (DMPs), debt consolidation, debt settlement guidance, mandated bankruptcy counseling, housing counseling (homebuyer education, reverse mortgage counseling, foreclosure assistance), financial education workshops/webinars, and digital tools like a client portal and mobile app. The organization emphasizes personalized counseling, budgeting and credit education, and community outreach to individuals and families seeking alternatives to bankruptcy and improved financial health.

📋 Description

• Develop engaging training resources, including manuals, presentations, and multimedia content, focused on digital tools, client service, and automation • Facilitate interactive training on communication, customer service best practices, DMP knowledge, and system tools • Evaluate trainee performance through assessments, coaching, and feedback • Develop and monitor training timelines and task-specific completion expectations • Research new technologies and evolving service strategies • Partner with leadership to identify training needs, set strategic goals, and assess outcomes • Support the Training Committee in designing, updating, and executing training programs • Integrate and train staff on AI technologies such as chatbots, virtual assistants, and predictive analytics • Provide training on ACCC’s CRM system and client portal • Lead certification preparation, administer exams, and ensure compliance with PFE and internal standards • Track CEU completions and maintain CSM certification eligibility • Create and update SOPs for consistency, accuracy, and regulatory compliance • Support special projects and initiatives assigned by department leadership

🎯 Requirements

• High School Diploma or equivalent required • Minimum 2 years in customer service or a related role, or equivalent combination of education and experience • Must obtain PFE Debt Management Professional Certification within 12 months of hire • Prior experience in a supervisory, training, or team lead capacity preferred • Strong verbal and written communication • Proficiency in computer applications and CRM systems • Organizational and time management skills • Team collaboration and interpersonal skills • Ability to follow and teach procedures effectively • Attention to detail and professionalism, especially via phone and email • Must be able to sit or stand for extended periods • Requires occasional lifting up to 25 lbs., reaching, and filing • Proper lifting techniques must be followed

🏖️ Benefits

• Comprehensive health insurance including medical, dental, and vision coverage • Medical and dependent Flexible Spending Account (FSA) • Short-Term and Long-Term Disability; Life Insurance • 401(k) retirement plan with company matching • Paid time off and paid holidays • Remote work flexibility • Professional development and training opportunities • Supportive team environment and mission-driven culture