Customer Success Associate

🕒 October 9

🇺🇸 United States – Remote

💵 $75k - $85k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Thrive Global

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2016

🏥 Healthcare

💼 Consulting

🧘 Wellness

💰 $80M Series C on 2021-07

Healthcare • Consulting • Wellness

Thrive Global is a company dedicated to improving productivity and well-being through behavior change and mental wellness solutions. Their comprehensive platform focuses on diagnosing and treating burnout, building resilient cultures, and leveraging behavior change tools that are integrated into daily workflows. Thrive Global partners with leading scientists to inform their solutions and collaborates with top global companies to embed well-being practices directly in the flow of work. They offer integrations with popular platforms like Microsoft Teams, Slack, and Webex to support employee mental health and well-being at all levels of an organization, from frontline workers to executives.

📋 Description

• Oversee webinar scheduling and liaise between Customer Success Managers and Facilitators • Support virtual events through scheduling, preparation, technical checks, facilitator introductions, live chat management, and launching polls or surveys • Support live events through scheduling, preparation, logistics, and attendance as a Thrive representative • Analyze customer webinar registration and attendance data • Highlight product adoption through Thrive App statistics • Capture quotable “Thrive Champions” content during live customer webinars • Partner with Design, Content, and Localization teams to submit briefs, manage turnaround, and review assets • Build and launch platform customizations, including Challenges, Banners, and Messages • Identify opportunities to improve processes end-to-end • Support Customer Success Managers and customers across Cultural Activation and Technology offerings • Enhance processes, workflows, and automations to improve internal efficiency

🎯 Requirements

• Bachelor’s degree from an accredited college or university required • Strong communication, analytical, problem-solving, and project management skills • Experience using Salesforce, G-Suite, AI tools, monday.com, and Microsoft products (PowerPoint, Excel) • Working knowledge of Coda and Looker is a plus • Experience coordinating multiple events and schedules with precision and in a timely manner • Comfortable communicating with executives internally and externally • Track record of building trust among peers to deliver exceptional client-facing experiences • Ability to prioritize, manage time, and anticipate needs • History of organizational excellence and continuous process improvement • Comfortable receiving and providing compassionately direct feedback • Passion for customer success • Problem-solving mindset and entrepreneurial spirit • Experience managing multiple calendars across various time zones • Comfortable learning new technologies and working across different web platforms

🏖️ Benefits

• Mission-driven impact • Career growth and development opportunities • Supportive human-centric culture • Wellness perks and benefits • Medical, dental, and vision coverage • 401(k) program with company match • Generous paid time-off programs • Thrive Time: additional paid time off after major projects or intense periods of work • Performance bonus • Equity